iPhone + Lotus Notes = Opportunity + Annoyance

Ted Schadler

Tedschadler_2 By Ted Schadler

Maybe you saw the IBM announcement or the NY Times article on it. iPhone now can run iNotes, a lightweight application for access to Lotus Notes email, calendaring, and contacts.

But why the complex equation? Let me break it down for you:

IBM has no axe to grind with any mobile device (unlike Microsoft, who is required to promote Windows Mobile devices -- though we've seen a lot of iPhones on the Redmond campus lately). Therefore, it can afford to be device agnostic. The Armonk software giant has long supported BlackBerry, Nokia, and Windows Mobile devices. It now supports iPhone.

In other words, these iPhone owners are change agents. They see a benefit and want to go for it. We call this behavior of employee-led adoption "Technology Populism," and it's a force majeure. Here's one cool situation we heard from a client: demand for iPhone is so high that IT put up a wiki to encourage iPhone opportunists to comment on problems and solutions for iPhone in the enterprise. It's a "very active" wiki with 70 active participants. And this after only a month.

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Recap from Forrester’s Business Technology Leadership Forum

Zach Thomas By Zach Thomas

Forrester concluded its Business & Technology Leadership Forum yesterday in Orlando, FL. The theme: “Embrace Technology Chaos. Deliver Business Results"

Btlfforum_4

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Cisco's Stepping Up To Collaboration As Business Transformation

Ted Schadler

TedschadlerBy Ted Schadler

Following on to Rob's great analyses of Cisco's Jabber and PostPath acquisitions, here are some additional things that Information & Knowledge Management Professionals should tune into regarding Cisco as the new collaboration kid on the block:

  • First, Cisco is building a meeting-centric workspace product with WebEx Connect. Think about the key documents, chats, connections, calendar, contact lists, business and collaboration widgets, and video links hosted in a workspace with persistence, invitation- and approval-based access, and all the piece parts of a real workspace. That means you should be putting Cisco on your vendor list when looking at new team collaboration scenarios.
  • Second, Jabber will be bundled into WebEx Connect as the core presence engine. In other words, this acquisition is, as Rob pointed out, a great way for Cisco to get a global-scale presence engine. But it's also presence designed around a B2B or distributed team environment. And that signals where you should look at Cisco: It's in B2B teams. Or teams that sit on the edge of the enterprise -- sales, product development, supply chain, partner management -- should look at this new option.
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Attracting And Retaining Talent: Thought From Day One Of Forrester's Business & Technology Leadership Forum

Ted Schadler

TedschadlerBy Ted Schadler

"Embrace chaos; deliver results." Really? Unleash social networks, employee-generated video, and wikis loose in my company? That sounds hard for any normal company. Yet that's the theme of our event here in Orlando.

At the end of day one, after listening to a varied and experienced line-up of presenters, I came away with the feeling that not only is it possible to embrace chaos and deliver results, it's also an imperative.

Here are some loosely worded and paraphrased quotes from speakers that anchor my feeling:

When Ken Washington, chief privacy officer of Lockheed Martin, was asked how he convinced the CEO to allow blogs and social networks at Lockheed Martin, he said that in the war for talent these tools will help us "attract and retain talent."

It makes a ton of sense if you think about it. We know from our Technographics studies that the Internet-native Gen Y generation behaves completely differently than their Gen X siblings. They use IM, social networks, and blogs to communicate and get their work done. And the Millenials that follow them are even more estranged from old-school tools like email. These new employees expect the power that a Facebook brings.

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Cisco Acquires Jabber - Can They Recast Collaboration?

Rob Koplowitz

Robkoplowitz By Rob Koplowitz

Today, Cisco announced their intention to acquire Jabber, a major player in enterprise instant messaging. On the heals of Cisco's acquisition of PostPath for email, it's becoming clear that Cisco is really serious about collaboration. Not only are they serious, but they are begining to execute on a very compelling strategy. Some of the more interesting aspects of this move:

  • Jabber continues to fill out Cisco's collaboration portfolio by adding secure instant messaging and persistent chat. Now, they have their established position in unified communications, voice conferencing, telepresence and WebEx web conferencing and email, instant messaging and persistent chat coming on line. If Cisco can drive deep integration across all of these components and do it at a reasonable price point, there will be real value in the bundle.
  • Jabber is well positioned for cloud deployment. Their core differentiator has long been massive scalability with a design goal of serving millions, rather than thousands of users. If you want to take on market leaders Microsoft and IBM, you need to identify and exploit a market disruption. Cloud-based collaboration could be just the disruption Cisco needs. Massive scalability helps a lot.
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Don’t buy management tools for exoneration

Glenn O'Donnell

Glenodonnell
One of the unfortunate legacies of management software is the still-too-universal force of exoneration as a purchase rationale. When the “blame game” kicks in, we turn to our management tools in an attempt to gather evidence that will exonerate us from blame. This is a dangerous, yet pervasive element of IT culture that must be exterminated. Perpetuation of these insidious forces will threaten the very viability of the entire organization.

IT has long been the scapegoat for everything that goes wrong in the company, and quite frankly, we deserve much of this unsavory scrutiny. The way we’ve run IT is more characteristic of sloppiness than disciplined execution. Such an atmosphere is destructive to the entire organization and this destruction is obvious to many business leaders. They will take action to remedy the situation, action that will prove disastrous for those who fail to demonstrate progress toward discipline.

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Cloud Courting: Round 1

James Staten

James VMware and Citrix want to be your cloud infrastructure provider. The competing virtual infrastructure makers announced dueling cloud initiatives this week aimed at providing xSPs with simple to deploy and buy cloud computing platforms that come from very different angles and may serve to bifurcate the mid to small market service provider space.

Citrix Cloud Center (abbreviated as C3, a nice homage to cloud pioneer Amazon Web Services' S3 cloud service) gives xSPs a portfolio of tools for automating virtual machine deployment, movement, and SLA management. It bundles together their XenServer Virtual Infrastructure, Netscaler application switch, WANScaler access gateway and bandwidth optimizer, and the forthcoming Workflow Studio for application self-provisioning and admin orchestration.

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Meet One-On-One With Forrester Analysts At Our Business & Technology Leadership Forum 2008

Sharyn Leaver

Consistently rated as one of the most popular features of Forrester Events, one-on-one meetings give you the opportunity to discuss the unique technology issues facing your organization with Forrester analysts. Business & Technology Leadership Forum attendees may schedule up to two 20-minute one-on-one meetings with the Forrester analysts of their choice, depending on availability. Registered attendees will be able to schedule one-on-one meetings starting on Monday September 15, 2008. Book early!

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Meet One-On-One With Forrester Analysts At Our Business & Technology Leadership Forum 2008

Sharyn Leaver

Consistently rated as one of the most popular features of Forrester Events, one-on-one meetings give you the opportunity to discuss the unique technology issues facing your organization with Forrester analysts. Business & Technology Leadership Forum attendees may schedule up to two 20-minute one-on-one meetings with the Forrester analysts of their choice, depending on availability. Registered attendees will be able to schedule one-on-one meetings starting on Monday September 15, 2008. Book early!

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Meet One-On-One With Forrester Analysts At Our Business & Technology Leadership Forum 2008

Sharyn Leaver

Consistently rated as one of the most popular features of Forrester Events, one-on-one meetings give you the opportunity to discuss the unique technology issues facing your organization with Forrester analysts. Business & Technology Leadership Forum attendees may schedule up to two 20-minute one-on-one meetings with the Forrester analysts of their choice, depending on availability. Registered attendees will be able to schedule one-on-one meetings starting on Monday September 15, 2008. Book early!

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