CIs are People Too!

Glenn O'Donnell

Glen O'Donnell Well, actually vice-versa! The configuration management database (CMDB) is a hot topic these days in IT. With my arrival at Forrester, I am ambitiously building upon the solid foundation of thought leadership my colleagues have built on CMDB. One topic I wish to address is the notion that people (yes, you and me) are configuration items within the whole CMDB discussion.

When people talk about CMDB, they usually refer to infrastructure components as CIs. In some more enlightened cases, they accept that applications and business services are also CIs. As we assemble all of these CIs into cohesive views of our world, we need to include another critical domain -- us.

That’s right, no view of the IT or business landscape is complete without considering the roles of the people. Some of us are technology support, some are users, some are external customers, some are executives, and some are outsourced service providers. In the context of business services, we are integral elements to the service definition.

Some will interpret this concept of relegating people to CIs as cold and demeaning. This is certainly not my intent, but when you realize that we are all cogs in the greater business machinery, it quickly becomes apparent that we are normalized at some structural level to business impact strikingly similar to infrastructure. That’s not cold, it’s just the way it is in a sound service model. It doesn’t mean anyone is any less witty, charming, or warm.

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Deduplication Hits The Mainstream

Stephanie Balaouras

Stephanie Bottom line for IT Infrastructure and Operations professionals? Your next purchase of a backup-to-disk appliance or backup software will have integrated deduplication functionality, given the slew of announcements from all the major storage players. It’s no longer just pioneering vendors Data Domain and Diligent beating the deduplication drum — it’s all the major storage vendors.

 

 

In addition, based on the direction of NetApp, you need to start thinking about how the rest of your storage environment would benefit from integrated deduplication functionality like your VMware environment (server and desktop) or end-user home directories.

 

 

NetApp plans to introduce integrated deduplication technology in its NearStore VTL some time this year. In the meantime, the company is promoting the availability of deduplication on its production FAS storage systems and touting the huge benefits of deduplication in VMware environments.

 

 

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Oracle To Purchase Skywire Software – DOM And ECM Continue Pattern Of Convergence

Craig Le Clair

CraigleclairBy Craig LeClair

On June 24, 2008, Oracle announced its intent to purchase Skywire Software. This potential acquisition has three very strong positives:

Skywire enhances Oracle's ECM offering. Skywire Software has a document output management arsenal that includes Whitehill Technologies (InSystems) and Docucorp International, both of which the company acquired in 2007. Skywire's customer communication solution fills gaps and creates opportunities in Oracle's overall ECM suite. Universal Content Manager and Imaging and Process Manager can now provide complete structured solutions -- built for statements and bills for the print channel, and interactive output management -- creating direct marketing material, or collaboration and workflow for creating enrollment kits. In addition, pain points in customer communication can be addressed more broadly when Skywire's DOM solution is combined with Oracle's web content management products to provide a more complete multi-channel solution.

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What Happened To The Airline Industry's Business Intelligence?

Boris Evelson

BorisevelsonBy Boris Evelson

Remember my blog dated January 16, 2008 where I said that everything that happens in the software market is somehow related to Business Intelligence? I am now expanding that conjecture to include all other market segments. Specifically, the airline industry.  And not just Business Intelligence. Just plain old intelligence.

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Cisco's Path In Entitlement Management

Andras Cser

Andras Cser

While waiting for the pan-out of the Cisco System's acquisition of Securent, I can't help but wonder how Cisco is going to develop the Securent technology in its future products. Will the Securent policy engine (PDP) be used 1) as a main point for policy management and enforcement for network equipment, OR 2) will they continue using the product along the 'Securent-intended' path: enforcing fine grained application level policies by integrating policy enforcement points into applications, OR  3) managing fine grained authorizations on the network layer (without the need to open up applications), similarly to BayShore Networks, Autonomic Networks, and Rohati Systems? Without a comprehensive identity and access management offering (IAM), Cisco will probably be fit best to do 1) and 3) described above. This seems most consistent with Cisco's background and culture.

Ch-Ch-Ch-Changes: Notes From IBM’s Global Services 2008 Annual Analyst Summit

I’ve recently returned from IBM Global Services Annual Analyst Event held May 1-2, 2008 in New York City. At this event, IBM leadership revealed an extensive study titled “The Enterprise of The Future”. IBM conducted detailed interviews with over 1,100 CEOs, general managers, and senior public sector and business leaders, across 40 countries and 32 industries. Their discussions revealed a clear correlation between organizations’ ability to execute within constant change and their financial performance. The study also identified five key elements in the corporate DNA of companies who successfully navigating the constant sea of business change:

Hungry for change. Firms not only survive it, but accept it as a constant, seek it out and thrive on it.

Innovative beyond customer imagination. Firms constantly delight their customers and constantly raise their own bar, and thus their customers (and thus outpace their competition).

Globally integrated*. Firms actively work their global network, establishing and leveraging global Centers of Excellence and applying their resources seamlessly across their value chain.

Disruptive by nature. Firms constantly reinvent themselves and position their business and process models to quickly shift (and anticipate) market demands.

Genuine, not just generous. Firms engage stakeholders—NGOs, customers, their own employees—to “do well by doing good”.

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Alterian Goes Into The WCM Business

Stephen Powers

Stevepowers_2By Stephen Powers

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WCM: The Real Differentiator

Stephen Powers

StevepowersBy Stephen Powers

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VMware Advances DR Preparedness

Stephanie Balaouras

Stephanie

On May 12th, 2008 VMware announced that nine storage replication vendors have tested and certified their technology with VMware’s long awaited Site Recovery Manager (SRM) offering. SRM is an important step forward in DR (DR) preparedness because it automates the process of restarting virtual machines (VM) at an alternate data center. Of course, your data and your VM configuration files must be present at the alternate site, hence the necessary integration with replication vendors. SRM not only automates the restart of VMs at an alternate data center, it can automate other aspects of DR. For example, it can shutdown other VMs before it recovers others. You can also integrate scripts for other tasks and insert checkpoints where a manual procedure is required. This is useful if you are using the redundant infrastructure at the alternate data center for other workloads such as application development and testing (a very common scenario). When you recover an application to an alternate site, especially if your redundant infrastructure supports other workloads, you have to think about how you will repurpose between secondary and production workloads.  You also have to think about the entire ecosystem, such as network and storage settings, not just simply recovering a VM.

Essentially, VMware wants you to replace manual DR runbook with the automated recovery plans in SRM. It might not completely replace your DR runbook but it can automate enough of it. So much so that DR service providers such as SunGard are productizing new service offerings based on SRM.

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Tips From A Successful Virtual Conference

EricadriverBy Erica Driver

Last week, I delivered a presentation about the recent report Web3D: The Next Major Internet Wave at the vBusiness Expo in Second Life. I'll share some of my experiences and observations, as I'm sure that during the coming year many of you will be invited to present at or attend virtual conferences and meetings -- if you haven't already. These tips may prove helpful.

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