CIs are People Too!

Glenn O'Donnell

Glen O'Donnell Well, actually vice-versa! The configuration management database (CMDB) is a hot topic these days in IT. With my arrival at Forrester, I am ambitiously building upon the solid foundation of thought leadership my colleagues have built on CMDB. One topic I wish to address is the notion that people (yes, you and me) are configuration items within the whole CMDB discussion.

When people talk about CMDB, they usually refer to infrastructure components as CIs. In some more enlightened cases, they accept that applications and business services are also CIs. As we assemble all of these CIs into cohesive views of our world, we need to include another critical domain -- us.

That’s right, no view of the IT or business landscape is complete without considering the roles of the people. Some of us are technology support, some are users, some are external customers, some are executives, and some are outsourced service providers. In the context of business services, we are integral elements to the service definition.

Some will interpret this concept of relegating people to CIs as cold and demeaning. This is certainly not my intent, but when you realize that we are all cogs in the greater business machinery, it quickly becomes apparent that we are normalized at some structural level to business impact strikingly similar to infrastructure. That’s not cold, it’s just the way it is in a sound service model. It doesn’t mean anyone is any less witty, charming, or warm.

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Deduplication Hits The Mainstream

Stephanie Balaouras

Stephanie Bottom line for IT Infrastructure and Operations professionals? Your next purchase of a backup-to-disk appliance or backup software will have integrated deduplication functionality, given the slew of announcements from all the major storage players. It’s no longer just pioneering vendors Data Domain and Diligent beating the deduplication drum — it’s all the major storage vendors.

 

 

In addition, based on the direction of NetApp, you need to start thinking about how the rest of your storage environment would benefit from integrated deduplication functionality like your VMware environment (server and desktop) or end-user home directories.

 

 

NetApp plans to introduce integrated deduplication technology in its NearStore VTL some time this year. In the meantime, the company is promoting the availability of deduplication on its production FAS storage systems and touting the huge benefits of deduplication in VMware environments.

 

 

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Oracle To Purchase Skywire Software – DOM And ECM Continue Pattern Of Convergence

Craig Le Clair

CraigleclairBy Craig LeClair

On June 24, 2008, Oracle announced its intent to purchase Skywire Software. This potential acquisition has three very strong positives:

Skywire enhances Oracle's ECM offering. Skywire Software has a document output management arsenal that includes Whitehill Technologies (InSystems) and Docucorp International, both of which the company acquired in 2007. Skywire's customer communication solution fills gaps and creates opportunities in Oracle's overall ECM suite. Universal Content Manager and Imaging and Process Manager can now provide complete structured solutions -- built for statements and bills for the print channel, and interactive output management -- creating direct marketing material, or collaboration and workflow for creating enrollment kits. In addition, pain points in customer communication can be addressed more broadly when Skywire's DOM solution is combined with Oracle's web content management products to provide a more complete multi-channel solution.

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Is Your ISP Jumping On The 100 Gigabit Ethernet Bandwagon?

James Staten

We've established that 10 GbE is now ready for the enterprise, which means it is time to start worrying about whether your Internet service provider (ISP) is adopting 100 gigabit Ethernet (100 GbE). ISPs aggregate enterprise traffic and connect you to the Internet over high speed optical networks that must ensure the adequate bandwidth and quality of service (QoS) you require.

While the majority of customers won’t fill their 10 GbE pipes this year or next, many will; advanced applications such as high definition video streaming, video conferencing, data replication, and wide area clustering for business continuity will tax bandwidth. Moreover, corporate networks will take advantage of the better bandwidth of 10 GbE to shift to IP-based Unified Communications (UC.) Forrester Research found that 36% of enterprises in North America and Europe have deployed or are rolling out UC this year with another 36% evaluating it. All these high-bandwidth services require strong QoS to meet enterprise needs and drive adoption.

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What Happened To The Airline Industry's Business Intelligence?

Boris Evelson

BorisevelsonBy Boris Evelson

Remember my blog dated January 16, 2008 where I said that everything that happens in the software market is somehow related to Business Intelligence? I am now expanding that conjecture to include all other market segments. Specifically, the airline industry.  And not just Business Intelligence. Just plain old intelligence.

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IBM Gets Into The Data Center-In-A-Box Business -- Better Late Than Never!

James Staten

James_2IBM announced Wednesday
that like Sun and Rackable before them, they will now be offering a Portable
Modular Data Center (PMDC) similar to Verari’s FOREST,
Sun’s
Blackbox, and Rackable’s ICE Cube and Concentro.
IBM also rolled out their
new Enterprise
Modular Data Center (EMDC) and Modular High Density Zone (MHDZ).
 

This data center-in-a-box is portable, stackable, and can be
deployed in as little at 12 to 14 weeks, says IBM. It supports an open architecture and
equipment from non-IBM vendors. IBM states that if you need to expand your data
center fast, but don’t have the space, the PMDC is worth considering.

Huh? A data center in the trailer of an 18-wheeler? What do
you do, park it outside next to your data center? How does this make sense? And
for whom?

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Cisco's Path In Entitlement Management

Andras Cser

Andras Cser

While waiting for the pan-out of the Cisco System's acquisition of Securent, I can't help but wonder how Cisco is going to develop the Securent technology in its future products. Will the Securent policy engine (PDP) be used 1) as a main point for policy management and enforcement for network equipment, OR 2) will they continue using the product along the 'Securent-intended' path: enforcing fine grained application level policies by integrating policy enforcement points into applications, OR  3) managing fine grained authorizations on the network layer (without the need to open up applications), similarly to BayShore Networks, Autonomic Networks, and Rohati Systems? Without a comprehensive identity and access management offering (IAM), Cisco will probably be fit best to do 1) and 3) described above. This seems most consistent with Cisco's background and culture.

Ch-Ch-Ch-Changes: Notes From IBM’s Global Services 2008 Annual Analyst Summit

I’ve recently returned from IBM Global Services Annual Analyst Event held May 1-2, 2008 in New York City. At this event, IBM leadership revealed an extensive study titled “The Enterprise of The Future”. IBM conducted detailed interviews with over 1,100 CEOs, general managers, and senior public sector and business leaders, across 40 countries and 32 industries. Their discussions revealed a clear correlation between organizations’ ability to execute within constant change and their financial performance. The study also identified five key elements in the corporate DNA of companies who successfully navigating the constant sea of business change:

Hungry for change. Firms not only survive it, but accept it as a constant, seek it out and thrive on it.

Innovative beyond customer imagination. Firms constantly delight their customers and constantly raise their own bar, and thus their customers (and thus outpace their competition).

Globally integrated*. Firms actively work their global network, establishing and leveraging global Centers of Excellence and applying their resources seamlessly across their value chain.

Disruptive by nature. Firms constantly reinvent themselves and position their business and process models to quickly shift (and anticipate) market demands.

Genuine, not just generous. Firms engage stakeholders—NGOs, customers, their own employees—to “do well by doing good”.

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Can Moody’s solve your third party assessment problem?

Khalid Kark

Khalid Kark

Moody’s recently launched their Vendor Information Risk (VIR) ratings service. The main objective of this service is to reduce the overall burden of conducting risk assessments for organizations, as well as their service providers. The whole idea being that if Moody’s can do a risk assessment on behalf of multiple subscribers, it can make the assessment process a lot more efficient.  The service provider will not have to go through multiple assessments and the subscribers will share the cost, and therefore have a much lower price point.

Many CISOs I talk to are sick of performing third party risk assessments; it takes up valuable time, is expensive, and most importantly, pulls resources away from doing actual security work within the company. On the other hand service providers are also having a hard time keeping up with these assessments. A compliance manager at a large service provider estimated that they responded to over 300 audit requests in 2007, and that number would be around 400 in 2008. Thus, a service like this could potentially save millions of dollars for service providers and subscribers.

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Alterian Goes Into The WCM Business

Stephen Powers

Stevepowers_2By Stephen Powers

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