Yesterday morning best-of-breed field service optimization vendor, ClickSoftware Technologies, and enterprise applications software giant, SAP, announced a heightened extension to their successful partnering history. Building on an existing record of successful synergy between the two technologies, especially within the utilities industry, SAP will now recognize ClickSoftware as a Solution Extension (SOLEX) Partner.
As an SAP SOLEX partner, ClickSoftware’s Service Optimization Suite will be sold by SAP as the SAP Workforce Scheduling and Optimization application by ClickSoftware.
How is this different from today?
ClickSoftware’s optimization suite of products will now appear on SAP’s official pricelist. As a result, SAP account executives will now be compensated for selling the ClickSoftware product and clients will have access to SAP’s support service infrastructure.
Prospective buyers, especially existing SAP customers, will have the advantage of negotiating through one vendor, one contract, one sales team – well, you get the idea.
SAP will package and resell Click’s solution suite into three bundled offerings. 1) Effectively the entire ClickSoftware suite of products with SAP Workforce Scheduling and Optimization Suite by ClickSoftware; 2) the real-time scheduling optimization and analytics product with SAP Workforce Scheduling and Optimization by ClickSoftware – Field Service and Maintenance Scheduling; and 3) the demand forecasting and resource planning products with SAP Workforce Scheduling and Optimization by ClickSoftware – Forecasting and Rostering.
"I don't want 10 developers. I want 3 great ones", is what a client told me when I asked him how his company was responding to the economic crisis. Of course, I think this is good advice even in good times and I think we have gotten away from this is recent years. Why? I think there are couple of reasons:
Outsourcing changed the focus from finding great developers to hiring large numbers of developers.
Project managers and business analysts worked their darndest to separate developers from the business problems that develoeprs need to solve. Agile has mitigated this a bit, but treating developers like machines on an assembly has been in fashion for years now.
There are fewer great developers because back in the day people passionate about software development gravitated towards a career in application development. Now it is a career choice for many and percentage of great developers has been diluted and thus they are harder to find.
I am asking every application development professional I talk to, including you, the following questions:
It may just be time for enterprise customers to take a serious look at cloud computing. Major announcements in the past few days from Microsoft and Amazon have certainly signaled that the on-demand Internet computing model has staying power. And with a long recession looming there may be no better time to start getting familiar with something that could dramatically lower infrastructure costs.
I know I am in the right business. Over 25 years ago, when I was a junior programmer on Wall Street, I heard the CEO of Citibank, Walter Wriston, say during one of the company meetings that “information about a transaction was going to become more important than a transaction itself”. I pondered on his prediction of the impending information revolution and decided to get into the business. I have not felt sorry ever since.
That is until now. I saw a good portion of my savings plan evaporate, some friends loosing their jobs on Wall Street in droves, and out of control media predicting, what basically amounts to, the end of the world (well, at least economic and social structures) as we know it.
What went wrong? While I am obviously not qualified to comment on the disastrous chain of events and a failure at every single link of the entire credit value chain (yes, I am not going to mention unreasonable social programs, uneducated consumers, greedy bankers and investors, ineffective risk rating agencies, and government regulation paralysis – did I miss anyone?), I am somewhat qualified to partially blame failed Business Intelligence at some levels of the credit value chain.
It is inevitable and welcome that a revitalized Lotus has launched a hosted email and calendar service.
Inevitable because cloud-based email services are on the rise and IBM isn't going to miss out on that. It might be your entire messaging system -- email, calendar, contacts as in hosted Exchange, Gmail, and now Notes Hosted Messaging. Or it might be an ancillary service as in email filtering from Microsoft, Google Postini, or Symantec MessageLabs or Exchange management from Azaleos. But pushing email out of the data center and into the cloud has some real benefits (outlined below).
Welcome to Forrester's enterprise customers because having Microsoft as the only hosted email service in town limits customer choice. And that's never good.
Oh yeah, then there's the attractive price. While nobody can undercut Google's $50/user/year price, IBM has aggressively priced this offering for between $8 and $18 per user per month.
Some of you may have heard about the joint announcement from EMC, IBM, and Microsoft about the creation of Content Management Interoperability Services (CMIS). The purpose of this proposed new standard? To create a vendor-agnostic way of accessing the data in content management systems from multiple vendors. In other words: Remember when SQL became a standard for accessing databases? This is the content management system equivalent.
HR Technology (not “tech” according to show chairman Bill Kutik) was again a success despite economic woes constricting travel budgets — or maybe it was highly attended because arrangements to get to the windy city were made a few months back. In any case, here are some key take aways:
11th Annual Analyst Panel: I was invited to participate in the highest attended analyst panel session (1,268 people to be exact) alongside other leading analysts and consultants. View the results. The topics varied from Web 2.0 to the impact this economy will have on product sales. Bill Kutik (moderator) asked the audience a series of questions with electronic voting. One interesting tidbit is that two-thirds of user companies did not expect their HR technology spend to get cut. We will have the exact numbers later this week — can’t wait to see the raw numbers.
I am appalled at what has been happening in the economy lately. Seems like we are moving from one crisis management to another. First it was the oil price increase crisis, now it’s the credit markets crisis, while the oil crisis seems to have disappeared. There are revolutionary approaches to solving these crises being thrown around very lightly and carelessly these days: nationalization of certain industries, redistribution of wealth and other extremist approaches. Haven’t we learned from history? Don’t we know by now that revolutions do not work? It’s been proven time and time again in Soviet Union, China, Cuba and many other nations that revolutions only lead to disasters: terror, holocausts, starvation, turning societies and social structures upside down, and people leading miserable existence. I know. I lived in one of those countries. I do not want to live in another country going through revolution.
Symantec today announced its acquisition of MessageLabs, a 520-person UK-based email filtering and security vendor. Given the cost and hassles that information & knowledge management professionls (IKM Pros) have keeping email spam down to a dull roar and keeping viruses outside the firewall, this is a great move for Symantec. And now IKM pros with deep Symantec relationships have a simple choice: Keep email filtering on-premise (and pay up front and on-going) or outsource that annoying task to Symantec MessageLabs (and pay by the month).
My colleague Chris Voce and I have been doing research into the costs and challenges of on-premise email versus cloud-based email. (We'll publish a report in the next month or so with the details, but Forrester clients can contact us if they want to talk now about email in the cloud or the cost of email.)
A few things have popped out of the research:
Firms don't know what their email costs. It's easy enough to calculate the server and mail client costs, but the other costs -- administration, server and software maintenance, email filtering administration, storage, data center operations -- are usually swept under the carpet. When firms calculate a fully loaded cost per user, they will be shocked.
Most modern large enterprise Business Intelligence (BI) tools are very robust and feature rich these days. Up until a few years ago BI users could blame vendors for most of their BI ills. This is getting harder and harder to do. Many of the BI tools, especially the ones reviewed in our latest BI Wave, are very function rich, robust, stable and scalable. However, while the tools have really improved for the better over the last 5, typical BI issues and challenges remain the same as when I first tackled them as a BI programmer over 25 years ago: silo’d implementations, incomplete data sets, dirty data, poor management and governance, heavy reliance on IT, and many more.
We are right now in the middle of running a BI survey, exploring these and other BI issues. While the results are still pouring in, the preliminary findings are 100% supportive of the evidence we’ve collected qualitatively and anecdotally over the past few years:
Not all data is available in BI applications
Data is less than 100% trustworthy
BI applications are somewhat difficult to learn, use and navigate
Most of the reports and dashboards are developed by IT, not end users