Adobe Seizes The Day

Stephen Powers

Adobe has gotten into the content management business, with its announcement earlier today of its intent to acquire Day software for $240 million. Day —with its WCM, DAM, and collaboration offerings — has had a good deal of buzz over the last year or so. Why? Mostly due to a renewed marketing push, demo-friendly products, and occasional uncertainty around competitors due to acquisitions (Interwoven, Vignette) . Day was one of the few remaining independent WCM vendors with enterprise credentials and was ripe for the picking, particularly given the strength of its WCM product. Adobe, of course, brings its document, creative authoring, and rich Internet application development tools to the table.

With the Day deal and last year’s Omniture acquisition, Adobe continues to assemble components of the online customer engagement ecosystem that we wrote about earlier this year. What’s interesting is which vendors are approaching this ecosystem — from the standpoint of ECM (IBM, Oracle/Stellent, Open Text/Vignette), marketing software (Alterian/MediaSurface),  enterprise search (Autonomy/Interwoven), and now creativity software/interactive Web applications (Adobe).

So, what does this deal mean for content and collaboration pros?

  • Short term, there shouldn’t be a whole lot to worry about for either set of customers. Adobe and Day’s offerings generally don’t have much overlap , but rather are complementary. So there should be no worries about certain products being discontinued in favor of others.
  • Day and Adobe customers will have the opportunity to source more components of the online customer engagement ecosystem from a single vendor and potentially take advantage of possible integrations to come down the road.
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The Forrester Information Security Maturity Model

Chris McClean

After an in-depth survey of IT security and risk professionals, as well as our ongoing work with leaders in this field, Forrester recognized the need for a detailed, practical way to measure the maturity of security organizations. You asked, and we responded. I'm happy to announce today we published the Forrester Information Security Maturity Model, detailing 123 components that comprise a successful security organization, grouped in 25 functions, and 4 high level domains. In addition to the People, Process, and Technology functions you may be familiar with, we added Oversight, a domain that addresses the strategy and decision making needed to coordinate functions in the other three domains.

Our Maturity Model report explains the research and methodology behind this new framework, which is designed to help security and risk professionals articulate the breadth of security’s role in the organization, identify and fix gaps in their programs, and demonstrate improvement over time.

What makes the Forrester Information Security Maturity Model work?

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Why CEOs Should Stop Limiting IT Budgets

Nigel Fenwick

CEOs should stop limiting IT budgetsAs CEOs put IT budgets under pressure year after year, CIOs and their teams focus on balancing money spent on running the business (RTB) versus money spent on growing the business (GTB). By decreasing the percentage of their budget spent on maintenance and ongoing operations (RTB), they aim to have a greater share of their budget to spend on projects that grow the business. In the best IT organizations, the ratio can sometimes approach 50:50 — however, a more typical ratio is 70% RTB and 30% GTB.

Unfortunately, such practices suggest an incremental budget cycle — one that looks at the prior year’s spend to determine the next year’s budget. While this may be appropriate for the RTB portion of the IT budget, it is far from ideal for the GTB portion. Incremental budgeting for GTB results in enormous tradeoffs being made as part of the IT governance process, with steering committees making decisions on which projects can be funded based upon the IT and business strategy. Anyone from outside of IT who has worked through IT governance committees understands just how challenging that process can be. And the ultimate result of such tradeoffs is that sometimes valuable projects go unfunded or shadow-IT projects spring up to avoid the process altogether.

How CEOs Can Get More Value From IT

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A Tale Of Three Software Vendors: Microsoft Up, IBM Lagging, SAP In Between In Q2 2010

Andrew Bartels

To paraphrase Charles Dickens, Q2 2010 seemed like the best of times or the worst of times for the big software vendors.  For Microsoft, it was the best of times; for IBM, it was (comparatively) the worst of times; and for SAP it was in between.  IBM on June 19, 2010, reported total revenue growth of just 2% in the fiscal quarter ending June 30, 2010, with its software unit also reporting 2% growth (6%, excluding the revenues of its divested product lifecycle management group from Q2 2009).  Those growth rates were down from 5% growth for IBM overall in Q1 2010, and 11% for the software group.  In comparison, Microsoft on June 22, 2010, reported 22% growth in its revenues, with Windows revenues up 44%, Server and Tools revenues up 14%, and Microsoft Business Division (Office and Dynamics) up 15%.  And SAP on June 27, 2010, posted 12% growth in its revenues in euros, 5% growth on a constant currency basis, and 5% growth when its revenues were converted into dollars.

What do these divergent results for revenue growth say about the state of the enterprise software market? 

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Decision Management, Possibly The Last Frontier In BI

Boris Evelson

Just read an excellent article on the subject by Tom Davenport. We at Forrester Research indeed see the same trend, where more advanced enterprises are starting to venture into combining reporting and analytics with decision management.  In my point of view, this breaks down into at least two categories:

  • Automated (machine) vs. non automated (human) decisions, and
  • Decisions that involve structured (rules and workflows) and unstructured (collaboration) processes
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Why I Don't Want To Research BI Market Size

Boris Evelson

I know, I know, this is what analysts do. But I personally would never want to get involved in doing a BI market size – it’s open game for serious critique. Here are some of the reasons, but the main one is a good old “garbage in garbage out.” I am not aware of any BI market size study that took into account the following questions:

  • What portion of the DBMS market (DW, DBMS OLAP) do you attribute to BI?
  • What portion of the BPM market (BAM, process dashboards, etc.) do you attribute to BI?
  • What portion of the ERP market (with built-in BI apps, such as Lawson, Infor, etc.) do you attribute to BI?
  • What portion of the portal market (SharePoint is the best example) do you attribute to BI?
  • What portion of the search market (Endeca, Google Analytics, etc.) do you attribute to BI?
  • What is the market size of custom developed BI applications?
  • What is the market size of self built BI apps using Excel, Access, etc?
  • On the other side, what is the % of licenses sold that are shelfware and should not be counted?

Plus many more unknowns. But, if someone indeed did do such a rough estimate, my bet is that the actual BI market size is probably 3x to 4x larger than any current estimate.

Building The High-Performance Security Organization

Stephanie Balaouras

I just completed my second quarter as the Research Director of Forrester’s Security and Risk team. Since no one has removed me from my position, I assume I’m doing an OK job. Q2 was another highly productive quarter for the team. We published 20 reports, ran a security track at Forrester’s IT Forum in Las Vegas and Lisbon, and fielded more than 506 client inquiries.

In April, I discussed the need to focus on the maturity of the security organization itself. I remain convinced that this is the most important priority for security and risk professionals. If we don’t change, we’ll always find ourselves reacting to the next IT shift or business innovation, never predicting or preparing for it ahead of time. It reminds me of the Greek myth of Sisyphus. Sisyphus was a crafty king who earned the wrath of the gods. For punishment, the gods forced him to roll a huge boulder up a steep hill, only to watch it roll back down just before he reached the top — requiring him to begin again. Gods tend to be an unforgiving lot, so Sisyphus has to repeat this process for the rest of eternity.

If my protestations don’t convince you, perhaps some data will. The following are the top five Forrester reports read by security and risk professionals in Q2:

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Jive Looks To Play With The Big Fish

Nigel Fenwick

This week, Jive Software, a leading player in social technology, announced it has closed $30 million in Series C financing, with Kleiner Perkins Caufield & Byers (KPCB) joining Sequoia Capital as the company’s venture investors.

So what does this mean for CIOs and IT, the custodians of enterprise technology architecture?

It is clear Jive wants to play with the big boys in the enterprise software space. To date, many Jive deployments have not involved IT. This ability to deploy its technology without IT’s involvement has no doubt helped Jive to this point. Of course, having market-leading functionality hasn't hurt. (Jive has featured highly in recent Forrester Wave reports).

At the recent Enterprise 2.0 conference in Boston, I sat down with Jive’s new CEO, Tony Zingale, to explore the company strategy. From our discussion, it was apparent that Jive intends to compete for a big slice of the enterprise collaboration marketplace. Fundamentally, this is the right direction for Jive, but I foresee some big challenges for the company along the way.

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Green IT Adoption Is Driven by Business, Not Environmental, Considerations

Chris Mines

I've been leading Forrester's efforts in sustainable computing and green IT for the past three years, with a particular focus on the role of IT professionals and assets in furthering corporate sustainability initiatives. We work with many clients — both supplier and buyer organizations — to improve the adoption, governance, and communications of their green IT and overall sustainability programs and policies.

One of the centerpieces of Forrester's ongoing research in this area is our survey of IT practitioners at enterprises and SMBs worldwide. We have done the survey twice each year since 2007, and it provides a fascinating window into the motivations, depth, and breadth of corporate commitments to greener IT processes and into IT's role in broader corporate sustainability efforts. I want to share two results from our latest survey (conducted in April 2010) and briefly discuss the implications of those findings. 


At first look, the data in Figure 1 (click image for a larger version) is not-so-good news for those of us evangelizing and implementing green IT. Simply put, sustainability and energy efficiency rank low (No. 10 out of 11) on IT's priority list. But let's look a little closer at some of the other priorities our survey respondents identified.

"Improve the efficiency of IT" ranks No. 1. That should be directly related to green characteristics of assets and processes, particularly in terms of energy usage. And look at No. 5 on the list, "Define strategy for risk and compliance." This also directly relates to green IT initiatives for e-waste disposal, carbon reporting, and the like.

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Three American Leaders In Green IT And Building Technology

Chris Mines

Watching the World Cup over the past few weeks gave me a new appreciation for soccer/football/futbol. Imagine passing, catching, shooting a ball with NO HANDS.

The goal that Ghana scored in overtime (sorry, "extra" time) to knock out the USA was, sadly, prettier than anything that Tom Brady or Jerry Rice could do with an American football.

So my national pride took a hit as the US was eliminated — fortunately it got a boost in an unexpected way on a trip to a client's event later that week. I spent the day at Panduit Corp.'s new company headquarters outside of Chicago, speaking to their executives and customers on my favorite topic: the role that IT leaders and IT organizations can play as enablers and catalysts of corporate sustainability initiatives.

In the course of Panduit's headquarters-opening event, I got a chance to visit with three companies with a lot in common: privately-held, headquartered a long way from Silicon Valley or Route 128, and family- or founder-led. Not the usual characteristics of innovative, high-tech firms. And yet all three are at the front edge of technologies being used to make buildings and data centers more efficient and less environmentally impactful:

Lutron of Coopersburg, Pa., founded in 1961 by the inventor of the rotary dimmer switch. A supplier of leading-edge lighting systems for green buildings. The lighting in the building's conference rooms and public areas was calm, cool, and extremely energy-efficient.

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