Forrester Blogs For Business Technology Professionals
This is a roll-up of all Forrester blogs written for Business Technology Professionals. Role-specific blogs are listed below. Visit Forrester.com to learn how we make Business Technology Professionals successful every day.
Case in point, the SEC announced this week the approval of new rules that will, among other things, require companies to disclose the relationship between their compensation policies and risk management, as well as describe the board of directors’ role in risk oversight.
Understanding what compensation policies have a material impact on an organization’s risk and developing policies for board-level oversight of risk will require guidance from internal and/or external risk experts... good news for any risk experts who appreciate gainful employment. And of course, many additional regulations and SEC rules expected to come together early next year are also likely to continue this trend.
A while back, I blogged on how researchers have developed tools to intercept streaming video from video conferencing systems and IP surveillance cameras. Today I feel so prescient with the Wall Street Journal's article on how Iraqi insurgents are using similar software to intercept the video feed of Predator Drones.
The article has the catchy subtitle "$26 Software Is Used to Breach Key Weapons in Iraq; Iranian Backing Suspected." It discusses how the insurgents are using the software to intercept the Drone's unencrypted video stream, "potentially providing them with information they need to evade or monitor U.S. military operations."
According to the article, the military has been aware that this type of attack was posssible for some time: "The potential drone vulnerability lies in an unencrypted downlink between the unmanned craft and ground control. The U.S. government has known about the flaw since the U.S. campaign in Bosnia in the 1990s, current and former officials said. But the Pentagon assumed local adversaries wouldn't know how to exploit it, the officials said."
Let's hope that the Pentagon has learned what happens when you ass-u-me things...
For many, IBM's announcement to acquire Lombardi came as a little pre-Christmas surprise. Over the past 24 hours, I've heard several arguments for and against this deal being a game changer. Ultimately, if you look at this deal strictly as a software acquisition, then it presents many potential problems and hurdles for both IBM and Lombardi:
IBM's BPM portfolio is already confusing to customers, with customers and prospects struggling to reconcile whether they should buy Websphere Process Server or FileNet P8 (not to mention the peripheral workflow capabilities provided by Lotus). From a software perspective, this acquisition makes IBM's BPM maze even more intimidating to navigate.
We often hear about how important enterprise mobility is to businesses. For years ICT events companies have been holding events about "enterprise mobility" and "the future of wireless" etc - and they have filled halls with attendees and sponsors/exhibitors.
For Infrastructure and Operations (IO) Professionals, 2010 will be a critical year as the global economy begins its long road to recovery and the post-recession era takes hold. Businesses want to put the last decade behind them and come out of the starting gate of the new decade fast with new applications and new market initiatives. For our IO clients that translates into three major imperatives: (1) build an IO technology plan for the new decade, (2) plan and prioritize the critical infrastructure projects that were either postponed, delayed or cancelled during the recession and (3) execute on those plans with a sharp focus on controlling costs and improving efficiency.
In 2009, we completed an in-depth, outside-in “role deep dive” study to better understand what our IO clients want and don’t want from us in 2010. It will drive our research efforts and make what we do more relevant to you in your daily work lives. In the New Year, we’ll be hosting a free webinar to outline our plans and get your feedback. I do hope you’ll be able to join us and share your thoughts. In the meantime, here’s a sneak peek at what you’ll hear. In 2010, the Infrastructure and Operations team will:
Our latest featured podcast is Natalie Petouhoff's "Social Media Transforms Customer Service".
In this podcast, BP&A Senior Analyst Natalie Petouhoff reveals why it is important for customer service professionals to incorporate social media into the customer experience, and the impact of social media on customer service.a greater SOA focus.
We look forward to your questions and comments.
Subscribe to Business Process & Applications podcasts through iTunes.
This past summer, Forrester conducted a series of in-depth interviews of CIOs (as well as some directors of IT planning and finance) to get a better understanding of their roles: how they see the role in the context of their organizations, how they are evaluated by senior management, their key success imperatives, and their information needs. We sat down with each of them for an hour to help shape how we support the most senior executives within IT.
Pal Henry Dewing and I heard yesterday from IBM's Rob Ingram about Lotus Sametime 8.5, the real-time collaboration product available on December 22. Lotus Sametime is the client/server product that first made enterprise instant messaging a global possibility back in 1998.
This dot release is IBM's first major overhaul of its real-time messaging product in three years. (My take is that IBM kept the 8.x version number to align it with the current Notes/Domino version.) For those firms that understand the power of real-time collaboration tools -- the ability to get an immediate answer, hold a virtual ad hoc meeting, or ping someone without bothering them with a phone call -- this product is an important upgrade.
Why? Because it's got the core elements of click-to-conference -- not just instant messaging and presence -- baked into it. And for ad hoc collaboration, click-to-conference is a much richer and easier thing to do than loading up separate applications for instant messaging, video conferencing, and Web conferencing.
I think of click-to-conference is "the ability to have an ad hoc meeting supported with rich media whenever you are online." It includes these elements:
One click to send out an invitation via instant messaging.
SharePoint 2010 unleashed a host of improvements for line of business (LOB), security and compliance, developers, and the data center. But unlike SharePoint 2007 that grouped a set of diverse technologies into a single platform, SharePoint 2010 takes dead aim at improving business processes by connecing people more directly to them. Visual Studio, SharePoint Designer, social features, enhancements to Visio and improved enterprise content management (ECM) support all directly benefit LOB process execution. SharePoint 2010 platform is not going to replace core transactional business process management (BPM) or provide needed infrastructure for continue improvement, but it will bring social computing into business and connect information workers to formerly siloed business processes. The best news is Business Connectivity Services ehich allows -among other things - to more easily publish content from enterprise apps. and core transaction systems to SharePoint team sites and portals - and keep them live. This gets a rid of a host of non-value-added activity - copying, updating, moving to spreadsheets etc. that often plagued infromation workers. I've got a more indepth analysis of 2010 in the works for January publication.
As 2009 draws to a close, what are the key trends that customer management business process professionals need to pay attention to as you finalize your plans for next year?
Trend 1: Companies Return To Investing In Their Most Important Asset – Customers
Beginning in mid-2009, I have seen a strong up-tick in investment dollars being released by organizations intent on improving their customer management capabilities to capitalize on the economic up-turn. What are their key priorities? My most recent research shows that both B2B and B2C enterprises spotlight improved customer loyalty as their top goal. But, B2B companies are also intent on capturing new customers, while B2C companies obsess about improving the customer experience.