Forrester Blogs For Business Technology Professionals
This is a roll-up of all Forrester blogs written for Business Technology Professionals. Role-specific blogs are listed below. Visit Forrester.com to learn how we make Business Technology Professionals successful every day.
Do you truly understand your workforce and what they need from technology? Hint, it's a loaded question. You might think so, but you'd probably be wrong. They're not like you. Not at all.
We weren't sure, either, which is why we surveyed 2,001 US information workers -- people that use computers in their jobs to find out what technology they use and what they need to be successful in their jobs.
We discovered something that consumer market researchers have known for generations: Not everybody needs or wants the same stuff. So we drew on our decade of experience with quantitative analysis and created a segmentation that highlights the differences between employees based on their need for location flexibility (mobility) and their application use:
Location flexibility, a.k.a., mobility -- drives differences in the need for smartphones, wireless networks, collaboration tools, and telecommuting support.
Application use drives differences in social computing, consumerization of IT, and tolerance for virtual desktops.
At yesterday's Influencer Summit, Dr. Uwe Hummel (EVP and Head of Active Global Support) explained to industry analysts why SAP believes so strongly in its Enterprise Support product. In fact, it is so convinced in proactive support and the positive impact on customers' SAP application management and operation costs that it decided to protect them from making the mistake of declining to buy it - by making it mandatory.
We all know how customers reacted to that idea, and how SAP has reconsidered its approach since the initial announcements. Yesterday's session focused on SAP's uniquely innovative program to track the actual benefits obtained by customers using Enterprise Support. SUGEN, the association of independent SAP user groups, agreed 11 application-management-related KPI that it would track at 56 member sites. The first results are now in, and though SAP isn't quite ready to publish them, from what we saw under NDA, there has been a clear and consistent improvement in measures such as 'failed system changes'.
However, even if these results enable SAP to make a convincing argument that enterprise support is beneficial for most customers, it hasn't yet answered the important questions that we've raised on behalf of sourcing and vendor managers:
This past summer, Forrester conducted a series of in-depth interviews of architects to further our understanding of their roles: how they saw the role in the context of their organizations, how they are evaluated by senior management, their key success imperatives and their information needs. We undertook this not just as research to publish, but also to inform how we support individuals in the EA role.
Last summer, all the research teams across Forrester conducted a special “deep dive” research project to study the roles we serve, to find out more about what’s most important to you, and how we can do an even better job of serving you. We interviewed 32 application development and delivery professionals, and studied their responses. These folks were a mix of clients and non-clients, from North America and Europe.
Just thinking about Mexico and the cards it was dealt getting blamed for swine flu. I was recently in Europe, and was surprised to hear friends refer to H1N1 as the “grippe mexicaine” or “Mexican flu”. There is even a dedicated website by the same name — http://www.lagrippemexicaine.com/. You don’t hear that in the US. We may demonize the swines but not our neighbors, the Mexicans. But, even the Mexican press attributes the outbreak to local pigs, hence the theory this particular flu had its origins in Mexico. That theory or the flu itself is blamed in part for the severity of their economic downturn – along with the global financial crisis (and in particular its dependence on the US) and domestic drug wars.
SAP’s dominant negotiating position is often a challenge for sourcing and vendor management professionals looking to cut costs and avoid pitfalls in contracting. A tough year for SAP with a 40% drop in license revenue in the first half of 2009 compared to last year presents new challenges in negotiating. Has this drop made SAP more flexible in sales negotiations, or more determined to fight for every dollar it can get, hold firmly to standard discount levels and force through its maintenance price hike?
Forrester Research, led by Principal Analyst, Duncan Jones, Senior Analyst, Liz Herbert, and Research Associate, Elizabeth Rose, is preparing to tackle these problems and publish a report on pricing trends and best practices for negotiating with SAP and we need you.
Our report will answer the following key questions:
A couple of network televisions shows have lately caught my eye.Now I’m not a television critic but there were things in these shows that have security implications that warrant some attention.These episodes came just as I had finished some hacking training and provide an opportunity to share some interesting new tools and attack scenarios.
First, Alex Baldwin pimped Cisco’s TelePresence system on 30 Rock.In the episode “The Audition,” Baldwin’s character Jack has bedbugs and is forced to use TelePresence to attend a meeting.There is a very funny bit that takes product placement to a new tongue-in-cheek level:
TelePresence Screen: “Do you like the Cisco equipment?”
Jack:“Of course, it continues to be the gold-standard by which all business technology is judged.Cisco, The Human Network.”
Our latest BI maturity survey results are in. We used exactly the same questions from our online BI maturity self assessment tool to survey over 200 Forrester clients. Now you can compare your own BI maturity level against your peers by using data from the survey.
In the self assessment tool and in the survey we ask over 30 questions in the following 6 categories
Data and technology
Our clients rated themselves on the scale of 1 to 5 (5, if they strongly agree with our statement or 1, if they strongly disagree). Here are the overall results. Keep in mind that these results do not evaluate BI maturity accross ALL business, but rather in businesses that are already pretty far ahead in their BI implementations (they are Forrester clients, they read our research reports, they talk to our research analysts):
Our latest featured podcast is Clay Richardson's "Forge Your Lean Process Improvement Game Plan".
In this podcast, BP&A Senior Analyst Clay Richardson covers how to deliver the impact and bang of process improvement without the traditional bloat usually associated with process improvement. Clay covers his framework for aligning an organization’s BPM approach and strategic intent in order to improve business processes and maximize profits.
We look forward to your questions and comments.
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