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Allow me to introduce myself. I am Renee Murphy, and I am new Sr. Analyst here at Forrester Research. Prior to joining Forrester, I was both an internal and external auditor. My experience includes network and data center engineering and management, operations process development and implementation and creating auditable technology environments in many different industries with diverse client needs.
I often say that trust is not a control, luck is not a strategy, and if you can’t have fun in Albuquerque, you aren’t a fun person. (That last one isn't really useful unless you are in Albuquerque and having a bad time.) I joined Forrester to use my audit powers for good and not evil, and I plan to assist you with your audit issues, control frameworks, regulatory requirements, risk management, and security, building stronger relationships between you and your auditors.
With my extensive regulatory knowledge and technical process expertise, my goal is to give Forrester clients a unique view of your regulatory and best practice programs to ensure that you take advantage of the efficiencies that strong audit and control frameworks can provide. I will also help you navigate the security and risk ramifications of existing and upcoming regulatory requirements.
I am proud and very excited to be part of the Forrester family and I look forward to working closely with our clients to help them achieve their GRC goals.
At its annual Energy Analyst And Sourcing Advisor Event in Berlin, Deutsche Telekom/T-Systems re-emphasized its commitment to service the energy sector with a dedicated offering. Over the past three years, Deutsche Telekom has spent significant resources in building up expertise to become a platform and service provider for the utility sector. Our main observations during the event were that Deutsche Telekom:
Achieved a major breakthrough to offer cloud-based SAP IS-U for SMBs. D-Telekom/T-Systems is bringing a brand new cloud solution to the market that is based on SAP’s market-leading industry solution IS-U, but is not limited to it. Additional solution components like a CRM module, marketing communication, and some in-house developed energy data management and portal make up for an end-to-end solution for utilities, delivered in a single comprehensive cloud service. The whole solution is licensed, with pricing based on metering points, including the SAP software license, which is a major breakthrough to reduce technical and commercial complexity for utilities companies.
At its annual Energy Analyst And Sourcing Advisor Event in Berlin, Deutsche Telekom/T-Systems re-emphasized its commitment to service the energy sector with a dedicated offering. Over the last three years, Deutsche Telekom has spent significant resources in building up expertise to become a platform and service provider for the utility sector. Our main observations during the event were that Deutsche Telekom:
Oracle launched the new Oracle Database 12c in July of this year. This release is intended to address the needs of infrastructure and operations (I&O) professionals for faster infrastructure provisioning and higher consolidation densities to lower overall support costs. In the past, Oracle Database consolidation initiatives were hindered by product limitations in areas like data isolation, privileges, resource allocation, and naming conventions. However, with Oracle Database 12c, enterprises can consolidate databases more efficiently, without the need to worry about data isolation or application code changes.
Based on Oracle’s published pricing sheet, we estimate that existing Oracle Database customers can potentially save up to $27,500 per year on Oracle support fees and free up licenses worth an additional $125,000 by consolidating four Oracle databases (for a single processor license). We did not include Oracle’s Unlimited License Agreement (ULA) or any discount in this calculation.
The potential cost savings are clearly compelling to many I&O professionals across Asia Pacific. However, before deciding whether Oracle Database 12c is right for your organization, consider some key recommendations:
Take another look at your database consolidation opportunities. Do this before purchasing new Oracle Database licenses or renewing the annual support contract with Oracle. The best place to start is by consolidating databases hosted on the same server. Consolidate these databases before buying a new Oracle Database license, as there are additional license and annual support fees associated with enabling the multitenancy feature within 12c. Your annual support fees will keep increasing if you do not act.
HP recently hosted its Asia Pacific (AP) and Japan analyst event in Singapore. The company presented its “New Style of IT” value proposition and how it intends to position a combined HP hardware, software and IT services stack to deliver client value. After the Boston event back in February, I was particularly interested to see how HP Enterprise Services (ES) is positioning itself as the tip of the spear of the “one HP” messaging and offering in Asia.
When assessing service providers’ relevance to customer needs, I focus on two major areas:
Red ocean offerings – where service providers need to help their clients build scalable, flexible, secure and cost efficient technology foundations around cloud, mobility and analytics.
Blue ocean offerings – where service providers need to help the CIO engage business stakeholders to drive better business outcomes in areas like customer experience, for instance.
Big data noise has reached the point where most are reaching for the ear plugs. And with any good hype bubble, the naysayers are now grabbing attention with contrarian positions. For example, The New York Times expressed doubt about the economic viability of big data in "Is Big Data an Economic Big Dud?" This post grabbed a lot of attention, but, like many others I read, it fundamentally misses the point of what big data is all about and why it's important. The article compares the productivity boom associated with the first wave of the Internet to the lack of growth experienced since the inception of "big data"; it implies that big data’s expected economic impact may not happen. Furthermore, the article implies that big data is something that firms will do or implement. Thinking about big data this way or differentiating between data sets as big, medium, or small is dangerous. It leads to chasing rabbits down holes.
Apple's announcement yesterday of a new high-end iPhone running its new iOS7 operating system got lots of attention for improvements in things that consumers care about: fashion, entertainment, photography, device protection, and health, for example. My colleague Charles Golvin went deeper to analyze what these improvements mean to Apple's prospects as a premium phone maker.
Perhaps lost in the coverage was what the combination of new hardware and new software means for how businesses can use iPhones at work. The battle now is for business application developers and vendors, and Apple is on it. The formula for business success has become great products + great features for developers to harness + a great way to distribute and sell custom and commercial business apps. Apple's announcement yesterday focuses on the first two elements of that formula:
A focus on management APIs in iOS7 gives business software vendors new hooks to provide business-ready solutions. My colleague Christian Kane has written a Forrester report on the five major improvements in the control APIs. While an iPhone will never natively provide all the lockdown that a security-conscious CIO might want, Apple has consistently listened to the needs of mobile device and mobile application management. With these new APIs, the ecosystem of security and management vendors can ramp up their products to support CIOs rolling out BYO iPhone programs. Already, MobileIron has talked about what it will do to take advantage of this.
Within the modern applications era, regardless of whether new software applications are being developed and delivered for mobile, tablets, or the Web, the truly successful app-dev leaders will be those who focus on delivering constant value and incremental improvement to their business. That is a totally different perspective from “I need to keep control of my team’s productivity to make sure that we stick to our estimated costs, scope, and project dates.” Of course, the interest in cost is never going away, but app-dev leaders today have a great chance to enhance their conversation with executives and business stakeholders and add value to the conversation.
However, as the recent research I just published, Agile Metrics That Matter, proves, while some of the most advanced Agile teams do use new progress, quality, efficiency, and value/benefits metrics (these to a lesser degree), some software development industry luminaries have worked and are working on new methods to measure value in software development. But it’s still early days!
I’d like to summarize here some good old practices on establishing metrics that count together with some of the new findings of the research:
Forrester’s latest survey on financial services architecture shows that financial services firms in general, and banks in particular, put a high priority on a few selected topics (see the figure below). Our banking-specific research for AD&D professionals has focused on topics like banking architecture, banking platforms including core banking, Internet and mobile banking (to be published soon), and multichannel enablement. Forrester’s more industry-neutral research has covered aspects such as analytics, business intelligence, big data, customer relationsship management and other, less industry-specific, areas of business applications.
We have also started preparing a report about the key building blocks of today’s risk management solutions. However, my recent discussions with Forrester clients have covered plenty of additional topics, including anti-money-laundering, branch apps, private wealth management, lending in retail/consumer banking, corporate/commercial lending and its syndicated flavors, mortgages, trading, and treasury, just to mention a few.
Many enterprises we’ve spoken with have discovered that great digital customer experiences matter to their customers and ultimately have tangible bottom-line benefits. If you’re involved in delivering and executing great digital customer experiences, you’ll want to access Forrester’s new TechRadar report that digs into the diverse, rapidly evolving technology ecosystem that supports this strategic business imperative. My colleague David Aponovich recently wrote about the importance of these technologies. When sourcing these technologies, keep some of these key findings in mind:
Delivering contextual experiences is the holy grail for most organizations. This deeper level of personalization something organizations continue to strive for in order to deliver more relevant, adaptive, and predictive experiences to the customer. Technologies supporting contextualization dominate this TechRadar’s Growth phase.
Organizations need technologies that create business value out of a glut of data. The reality is that good content strategies rely on data to provide customer insights. Companies that effectively harness customer data, product data, social media data, and other information to create and deliver contextual cross-channel experiences will experience brand differentiation, customer loyalty, improved online metrics, and cross-channel revenue growth.