THE MSSP MARKET IS GROWING MORE SOLID AND STABLE

Edward Ferrara

Forrester's 26-criteria evaluation of managed security service providers (MSSPs) published today! The report focuses on the 13 most significant vendors in the North American market — AT&T, CenturyLink, CSC, Dell SecureWorks, HP, IBM, Leidos, SilverSky, Solutionary/NTT, Symantec, Trustwave, Verizon, and Wipro. This report details how well each vendor met our criteria and where they stand in relation to each other. This report will help you refine your selection criteria and choose the right partner for your outsourced security needs.

You can get the report here: The Forrester Wave™: Managed Security Services: North America, Q4 2014

China CDN Alternatives After Verizon’s EdgeCast CDN Outage

Mark Grannan

(note: blog collaboration by Mark Grannan, Phillip Karcher and Charlie Dai)

Are you an EdgeCast (now part of Verizon) customer? Chances are good that your traffic into China over the past week has been interrupted or blocked. Verizon claims this is without “rhyme or reason” in their statement.  We can look to the past to see that content censors have previously also stopped YouTube, Facebook and Twitter, and we can look to the coming days when China hosts the World Internet Conference in Zhejiang to make guesses as to why.  However, it’s not fruitful to guess at what traffic coming from EdgeCast’s servers has tripped the censors, because we may simply never know.

The alternative? Investigate a multi-CDN strategy across regions that represent unique geographic or political barriers. Not only does this provide fail-over redundancy, but it can be valuable for cost arbitrage and load balancing. Here is a quick summary of the CDNs that we currently track that have delivery capabilities in China:

  • Akamai (via a partnership)
  • CDNetworks
  • China Cache
  • China Net Center
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CLOUD SECURITY CONTINUES TO BE A WORK IN PROGRESS

Edward Ferrara

Cloud adoption has historically been hampered by security concerns. All of Forrester's research shows this to be the number one impediemtn to adoption. Forrester just finished evaluating four cloud platform providers on the depth and breadth of their security controls. This Forrester Wave™ evaluates four of the leading public clouds along 15 key security criteria evaluations to answer this question. The participating cloud services providers were: AWS, CenturyLink Cloud, IBM SoftLayer, and Microsoft Azure. This report details our findings about how well each vendor fulfills our criteria and where they stand in relation to each other, to help S&R professionals select the right public cloud partner with the best options for security controls and overall security capabilities.

The results can be found here:  The Forrester Wave™: Public Cloud Platform Service Providers' Security, Q4 2014

How Mature Is Your Digital Experience Delivery Practice?

Anjali Yakkundi

Application development and delivery (AD&D) groups must establish technical services and tools to enable marketing and business groups to deliver and optimize web and mobile customer experiences. But today, we’re falling well short of our goal. Forrester data reveals that 51% of marketing leaders believe that technology management groups don’t accelerate their path to success.

To help AD&D pros mature and better serve marketing, eBusiness, and other lines of business responsible for delivering customer experience, Forrester created a digital experience delivery maturity model based on interviews with senior AD&D leaders over the past 24 months. We found that success was tied to maturity not just in solutions deployed or development methodologies. Instead, success and maturity was based on four fundamental categories, many of which are technology agnostic:

  • Strategic planning. Digital experience delivery maturity is largely based on how well they have strategized, planned, and executed their digital experience delivery programs. This dimension will evolve from project-based work to a more comprehensive strategy that spans business, marketing, and technical teams.
  • People. Organizational support is a critical component to success for growing internal expertise and creating digital experience teams that are responsive to business needs. This isn't just limited to who you've hired to be on the team. Instead, people issues focus more broadly on organizational issues like organizational structure (e.g. do your developers sit in marketing? Within technology management?), collaboration, shared values, and services partner strategy.
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The Future Of Healthcare

Skip Snow

As the healthcare industry depends increasingly on software to drive the change to value-based care from transaction-based compensation, the future of global healthcare is increasingly bound to the technology that will deliver:

  • Patient engagement to create behavior change for health optimization.
  • Integration solutions that will allow stakeholders to share information about populations and individuals across the ecosystem.
  • Cloud-based solutions that will allow services to reach scale without the need for the contemporary care system or health insurance vendor to grow infrastructure.
  • Branded medical services, such as oncology advice engines that allow a regional cancer specialist to deliver a better quality of care because she will have, for example, access to the most advanced protocols for her patients via smart software powered by companies such as IBM but with the built-in expertise of our great medical centers such as Memorial Sloan Kettering Cancer Center.
  • The Rise of consumer health repositories will work against info sharing in the eco-system - crossing the divide between protected data owned by covered entities, under various global privacy laws such as HIPAA, and consumer controled data subject to the corporate policy of various business entites such as Microsoft, Apple, Samsung, and others will remain dificualt and cumbersome.
  • A deeply connected fabric of data that combines social, administrative, and clinical data together in order to gain insight from the new tools of big data.
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Reflections on CA World 2014: CA Technologies Is Going All Disco

Eveline Oehrlich

We attended the recently held CA World 2014 in Las Vegas which we estimate had about 5000 customers. Over and over we kept asking: What’s the intention of CA Technologies for this year’s event?

It’s not just that the event had Magic Johnson speaking about his past career and how he transformed from a world class athlete to a successful business man or the Tuesday night music event by Fray, a rock band from Denver, Colorado.  It was the entire atmosphere of the showcase, keynotes and presentation styles which gave us the feeling this is really a new CA – a CA that wants to shed the image of suits and complex solutions and replace it with T-shirts, jeans and cool, digital solutions. 

Envision a large solution floor scattered with CA Technology solutions and some of their partners; coffee, food and snack stations, surrounded by presentation theaters which featured topics like Business Intelligence, DevOps, Mobility, Security and Business Intelligence.  Very different, very vogue and very modern! Most important we saw a CA which stressed that “every company is a software company and innovation is key to create a powerful advantage” (quote from Amit Chatterjee, CA Technologies during keynote on Tuesday).  Sentences like “we are living in the application economy” and “mobile, the new interface for your mainframe” puzzled and excited both legacy installed base, prospects and other clients. 

As analysts we have to say “Well done CA Technologies”.  For attendees , next steps are how to transform into the digital business.  Keynote presenters from Twitter, Facebook, Nike and Samsung made it sound like a walk in the park – reality is proving us differently, but CA is driving innovation in today’s application economy.  

The European Mobile Workspace Will Transform The Way We Work

Dan Bieler

The provider of your mobile workspace solutions will be more than just a provider of technology. Rather, the right provider will have to bring the right assets and experience to act as a strategic partner during the mobile mind shift transition. Therefore, a critical first step to succeed is to understand the vendor landscape for mobile workspace solutions. Picking the right service partner is particularly hard across Europe where specific user requirements and a fragmented and heterogeneous vendor landscape make the selection a complex task. My new report, Market Overview: European Mobile Workspace Services, assists CIOs in drawing up a mobile workspace strategy by providing an overview of the market and the key vendors. It includes profiles of Atos, Computacenter, CSC, HP, IBM, Orange, Telefónica, T-Systems, Unisys, and Vodafone. The key takeaways are as follows:

  • Business processes define mobile workspace solutions – not vice versa. CIOs need to collaborate with business-line managers to analyze and define actual business processes that can be enhanced through mobile workspace solutions. Only then can CIOs define the business technology that is required to support the business.
  • The European mobile workspace market is heterogeneous. Forrester data highlights big differences in business requirements and approaches regarding mobile workspace solutions. These differences make it all the more important for the CIO to select a vendor that understands specific business requirements and national markets for mobile workspace solutions.
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Telcos Prepare For A Roller Coaster Ride In 2015 And Beyond

Dan Bieler
We predict that the telecom business model will undergo dramatic transformation in 2015: a minority of telecoms will manage to reinvent their business model and will enter new market segments and get stronger. Meanwhile a majority of telcos will be bought or go out of business, thus driving consolidation.
At the same time, for business leaders, having access to quality network infrastructure represents a vital underpinning for their digital business and their long-term competitive advantage. We predict that by 2015 and beyond:
 
  • The telco business model will shift from sustaining to enabling critical infrastructure. Traditionally, the telco business model focused on sustaining operational efficiency of network infrastructure. In the years ahead, we predict a shift toward enabling solutions that support telco clients to engage with their customers more effectively. This mirrors not only the CIO’s shift from IT towards business technology but will also be the overarching theme during the transformation of the telco business model.
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2015 Predictions: Big Changes In Store For App Dev Leaders

Phil Murphy

The pace of change for App Dev leaders has always been rather hectic. In my 32+ years as an "apps guy" - I can't recall a time when supply of technology resources ever fully satisfied all  demand for the work that business leaders would like to do. Satisfying that demand has always been a challenging and constant balancing act. The past few years have heralded the age of the customer, where the voice of customers is amplified by social media and enabled by mobile applications - accelerating the pace of change for app dev & delivery leaders to a relentless pace. If you're hoping for a brief respite in 2015, it's time for rethink.

As a group-think exercise, esteemed colleagues John Rymer, Kurt Bittner, Chris Mines, and I focused on predictions for calendar year 2015 in the context of the change swirling around modern app development & delivery. We believe that several watershed events will drive 2015 change to the technology we'll use, the processes we'll employ, and the comeptition for a shrinking pool of talent. The full details can be found here - Predictions 2015: Modern Apps Mean New Technologies, Processes, And Skills. As an aside, Mobile app dev & delivery is tumultuous enough to warrant its own set of predictions - see Predictions 2015: Mobile Development Goes Composable, Contextual, And Cross-Touchpoint

You'll consolidate technology:

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Internet Of Things Software Platforms Will Become The Rage In 2015

Frank Gillett
The hype around the Internet of things was on full display over the last six weeks, with announcements and events from vendors such as ARM, Cisco, GE, IBM, Intel, PTC, and others. Much of the hype has focused on the possibility of saving lots of money because of all the new information that can help improve utilization and maintenance of expensive business assets. But in this age of the customer, where customer engagement rules, a focus only on cost savings is misplaced. When we look forward to 2015 and developments around the Internet of things we are predicting four key trends and implications for clients. Here are two of those predictions:
 
  • IoT customer success stories will displace “billions of devices” hype. Enough already with the Carl Sagan–like references to billions and billions of devices – we’ll finally see a focus on customer success stories about improved machine uptime, better customer experience, and new as-a-service business models.
  • IoT software platforms will become the rage, displacing the hardware. Much of the early hype has been about cool new sensors, high-tech wearables, and new wireless technologies. In 2015 we’ll increased focus on the software and especially the cloud services to make all these sensors connect, upload data, and drive analytics that generate insights and enable business improvements.
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