- Forrester Councils
- Councils Overview
- log in
Posted by Henry Dewing on June 2, 2011
Whenever vendors talk about videoconferencing today, they use the term telepresence. Come on guys – do yourself and your potential customers a favor – let’s be more careful with our terminology. Immersive telepresence should only be used to describe a meeting experience that leaves participants believing they were really in a live meeting – similar to the suspension of disbelief that occurs when watching a Pixar movie like “Toy Story” where viewers willingly forget the technology and become immersed in the experience.
To the vendors reading this I have a few questions/suggestions:
Please post answers, pet peeves, alternate definitions, criticisms, and compliments below!
Lead BT Transformation
Develop customer-obsessed strategies to drive growth »
Forrester's CX Index
Predict how actions to improve CX will affect revenue performance.
Measure the customer experiences that matter most »