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Posted by Harley Manning on June 16, 2010
We just finished judging the entries for Forrester's Voice of the Customer Awards 2010. Announcing the winners will have to wait until we’re onstage at the Customer Experience Forum in New York on June 29. But there is something I want to announce right now: I am really impressed by the entries! :-)
Because I was also a judge last year, I couldn’t help but notice some big changes from last year. Here they are in no particular order:
So what do I conclude from all of this? First, that VoC programs are advancing rapidly. Second, that VoC is alive and well at many big name companies (and we’ll publish the names of many of them after the awards ceremony). Third, that it is a great time to be working in the field of customer experience.
I hope to see you in New York when we announce the three winners for 2010!