Modernize IT With CX As The Core Design Principle
Government agencies need to improve the performance of technology to comply with FITARA and the MGT Act and to fuel mission success. To do this, you need to address corrosive technical debt — spending precious money on systems that add marginal value at outsized costs — and likely organizational inertia. The goal is to place the user — whether a citizen or an employee — at the center of design and modernize to shift debt to leverage.
Cyberthreats are prolific and continuously adapting — we are in a cyber arms race where combatants have a broad threat surface to play with and no shortage of tactics to do damage. “Trust but verify” is no longer a valid approach. Moat and castle strategies ignore threats and compromised assets inside the castle. The Zero Trust framework provides you a rigorous approach to defend and counter today’s escalating risk.
In The Era Of Shutdowns, Federal Agencies Can Reinvent Citizen (And Employee) Experience
Shutdowns are the new normal. Federal agencies must be ready to deliver their mission in these tough circumstances. A constituent-centric operating model can preserve citizens’ trust and compliance even when resources are strained. Read the steps for getting started.
Why And How To Improve The Government Customer Experience
When federal agencies improve CX, the public is more willing to engage the agency, comply with its directives, and forgive its errors. Read the six components needed to improve CX management.
Our Government Team
VP, Consulting Director
VP, Executive Partner
Ready to speak with Forrester?
Thanks, we will be in touch soon. In the meantime please subscribe to our insights or give us a call:
- +44 (0) 2073 237741 (Europe)
- +1 615- 395- 3401 (United States)
- +65 64267036 (Asia)