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Posted by Glenn O'Donnell on November 3, 2011
Now that you’ve settled into your latest position as the head of Hewlett-Packard, we wish to make a request of you. That request is, “Please take HP back to the greatness it once represented.” The culture once known as “The HP Way” has gone astray and the people have suffered as a result. Those people are of course the vast collection of incredible HP employees, but also its even vaster collection of customers. They (ahem, we) once believed in the venerable enterprise that Bill Hewlett and David Packard conceived and built through the latter half of the 20th century.
HP became renowned for its innovation and the quality of its products. While they tended to be pricey, we bought HP products because we knew they would perform well and perform long. We could count on HP to not only sell us technology, but to guide us in our journey to use this technology for the betterment of our own lives. We yearn for the old HP that inspired Steve Jobs to change the world – and he did!
We need not remind you of what transpired over the past decade or so, but we do have some suggestions for what you should address to restore the luster of HP’s golden age:
We are glad you decided to stay in the PC business, or shall we say, “the personal systems business.” Rumors of the death of the PC are premature, but it’s clear we are entering another stage in the continuing evolution of the “PC” that extends our ability to interact with the world around us. The future may not be a PC, but it will build upon the same genetic foundation. HP needs to be a leader in this trend if it wants to be a relevant technology partner to business! Kudos to you for your courage to reverse this decision of your predecessor.
Bill and David would be mortified by what’s become of their baby. So are we – the people who once respected their baby and gave it life with our loyalty. Please resurrect their baby by focusing on the legendary spirit of innovation that welcomed risk, rewarded the successful risks, and didn’t punish the risk takers that didn’t quite pan out. The HP baby’s DNA is still alive and well. It lives within your people. It just needs to be nourished and nurtured the way Hewlett and Packard did for decades!
Infrastructure and Operations professionals worldwide
I&O Professionals: What do you want to see HP do in the future? What would YOU recommend Meg Whitman do as she works to reinvent HP?
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