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Posted by George Colony on September 25, 2009
There are no templates for being an effective CEO. When asked how to be a good leader, Jack Welch answered, "Be yourself" -- and I would concur. Especially if you serve for many years, you can't fake it.
That said, there are many valuable lessons to be learned. I get inspiration and tips from fiction (Martin Sheen's President Bartlet on The West Wing), history (Churchill's writings on WW II) academics like Warren Bennis, and from watching other CEOs in action. Recently I've drawn some inspiration from John Chambers, the CEO at Cisco. Here's what I've learned:
1) "Grab the marker." John is a good listener, but he's even a better talker. He's never afraid to push his ideas and the Cisco strategy -- he'll get to the white board and draw until the message is clear. Until John, no speaker at a Forrester Forum had ever gotten off the podium and roamed the audience, touching people, connecting to people, and convincing people one on one. For my taste John can sometimes talk too much -- but most people love it.
2) "Vision + execution." John carries vision in one hand and day-to-day execution in the other -- and he can show you how they connect. Very unique.
3) Curiosity. When he gets into the mode, John can be an attentive, genuine listener. He wants to absorb and he wants to honestly debate. Many CEOs become robotic, imperial talking heads -- but John cultivates learning and opening himself to new ideas.
4) Accepting and embracing the future. As most CEOs age, they lose their curiosity and adaptability. They refuse to accept or understand change -- cf. media and music executives. In contrast, John appears to be forever in motion -- breathing in new technologies and methods and incorporating them into his operation.
If I had to sum up "Chamber's Lesson" it would be this: Be tough, but be open. When the tech market melted in 2001-2003, John quickly downsized Cisco -- tough. But when the company grew fast in 2005-2008 he used social technologies to govern the company in a new way -- open. If you get the chance, spend some time with John. He'll sell Cisco hard, but if you watch closely you will get some inspiring leadership tips.
Any other lessons out there from CEOs you've worked for or with? I'd love to hear about them.