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Posted by Fred Giron on August 1, 2014
Companies understand the urgency of ramping up their business technology (BT) capabilities to help the business innovate and grow. Increasingly, they realize that they cannot do this alone and firms will require partners that can help deliver agile services that bring fast and predictable outcomes to the business. For instance, Bharat Light and Power (BLP), one of the largest clean energy generation companies in India, signed in late 2013, a 10-year engagement with IBM to build a new business capability that aims at nothing short of transforming the utility sector in India. In a few words (more details are available in this report), BLP and IBM are creating an open energy service platform that will help BLP understand how to optimize the utilization of its wind turbines. The really interesting part for me lies in the way the company intends to leverage the information generated by this platform as the basis of its competitive advantage. The energy service platform will indeed act as an expertise repository that BLP can leverage to:
This platform is operated by IBM as a next generation managed service focused on delivering improved outcomes to the business. In this engagement, IBM bundled software assets like Maximo and Cognos, Softlayer cloud services, deep domain and machine learning expertise to deliver a true business capability to BLP. The engagement model also contains business outcome-based incentives that help ensure that IBM's behavior aligns to the success of BLP's business – both in terms of asset productivity improvements and information monetization. We are light years away from the typical cost containment ("Give me money, so I can save you money") value propositions of traditional managed services or business process outsourcing deals.
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