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Posted by Fred Giron on March 6, 2013
As you’re all well aware by now, a perfect storm of technology innovations — including cloud, analytics, mobile, and social — is fundamentally disrupting the way your company engages with its customers (as well as employees and partners). For service providers in particular, the main challenge is understanding how to best leverage these technology innovations to remain relevant and ultimately generate more business value. So it’s exciting to see a service provider like Cisco Services come up with new offerings that respond to this challenge in innovative ways.
I met with Cisco Services Asia Pacific Japan and China (APJC) executives last week in Seoul to discuss their strategy in Asia. I wanted to highlight a few takeaways that I believe will be important for sourcing professionals in Asia and beyond:
Cisco Services is off to a good start; however, it will require much more if Cisco is to become the No. 1 IT company in the world, including expanding its services portfolio to a multitechnology vendor environment. Overall, this is good news for sourcing professionals, who now have a more credible service provider to consider — one that is better aligned with the objectives of internal IT and business stakeholders.
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