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Posted by Fred Giron on January 8, 2013
Forrester’s team of Asia Pacific (AP) analysts has just published its 2013 IT industry predictions in the IT Industry Disruptions Fuel Renewed Asia Pacific Market Growth report, which covers general IT spending and technology adoption trends. I’d like to call out the key 2013 IT services predictions in this post.
We expect more AP organizations to embrace outsourcing services in 2013 to help them leapfrog the traditional IT skills, process, and technology learning curves necessary to support their business objectives. Our recent Forrsights Budget & Priorities survey in AP shows a high interest for outsourcing services in countries like Indonesia, Malaysia, Singapore, and Japan (see figure below). As AP companies try to manage rapidly rising complexity in both their business strategies and their application and infrastructure environments, they are facing a growing disconnect between business expectations and internal IT capabilities. Senior decision-makers have begun taking a fresh look at outsourcing as a way to bridge this gap.
As business stakeholders recognize the limitations of internal IT departments, they will increasingly look to leverage transformational IT outsourcing services. But relying on a third-party service provider to help drive IT transformation is not without risks. For successful companies, this will be a multiyear journey framed with well-defined milestones and SLAs.
What do you think? As always, if you think I’ve missed anything particularly important to you than definitely share your thoughts.
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