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Posted by Fatemeh Khatibloo on April 18, 2014
We've been talking about Adaptive Intelligence (AI) for a while now. As a refresher, AI is is the real-time, multidirectional sharing of data to derive contextually appropriate, authoritative knowledge that helps maximize business value.
Increasingly in inquiries, workshops, FLB sessions, and advisories, we hear from our customer insights (CI) clients that developing the capabilities required for adaptive intelligence would actually help them solve a lot of other problems, too. For example:
In other words, by putting into motion the steps to become adaptively intelligent, customer insights leaders will also be future-proofing their CI organization.
Today, we've published a tool (see a sample assessment below) that can help you measure your AI readiness. It assesses seven categories of capability, and provides guidance on next steps to close the gap between where you are today, and where you want to be. Distribute the assessment widely, and use it as the foundation for building your roadmap toward adaptive intelligence. And, as always, I encourage you to schedule an inquiry to review the results!
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