Lessons In Enterprise Web 2.0 Adoption From The BBC

by Erica Driver.

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3D Internet: From A One-Speed Banana Seat To A 24-Speed Mountain Bike — Someday

by Erica Driver.

I am chomping at the bit about the 3D Internet (of which virtual worlds and massive multi-player online games are early iterations). What I see is its potential to improve my work experience dramatically — and the work experience of information workers world-over. Not that I've got it rough — I am privileged to be able to work from my home office in rural Rhode Island when I'm not on the road. But working remotely has two major downsides:

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Recap From Tech Leadership Forum

by Erica Driver.

Last week at Forrester's Technology Leadership Forum conference in Carlsbad, CA, I did 3 presentations and workshops on collaboration — and Information Workplace (IW)-related topics, all of which turned into highly interactive discussions. I'll find out when I see the participants' feedback whether this was good or bad, but in one of these sessions we never got past the agenda slide. During the 2-day event I also had 16 one-on-one meetings with attendees and spoke with many other people informally during meals and breaks. A few things jumped out at me. Today, information and knowledge management professionals:

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Web 2.0 Changes The Information Workplace

by Erica Driver and Connie Moore.

When Forrester first published the report The Information Workplace Will Redefine The World Of Work At Last in June of 2005, we described the Information Workplace as contextual, role-based, seamless, guided, visual, and multimodal. We included some Web 2.0 technologies like blogs and wikis in our discussion about the elements of the Information Workplace. But the impact Web 2.0 will have on the way people work goes way beyond new collaboration tools. With Web 2.0:

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Microsoft Surface: A User Experience Designed For People

by Erica Driver

At the end of May, Microsoft announced a project called Microsoft Surface. Microsoft Surface is a new, game-changing computing interface: a 30-inch display table that individuals or small groups can gather around and use collaboratively. Ms_sc_collab_photo_app The user interacts with Surface using natural hand gestures, touch, and physical objects placed on the surface. Here's a photo courtesy of Microsoft, but photos don't do Surface justice so check out the demo on Microsoft's Web site.

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Use Real Metrics To Assess Value Of Collaboration

by Erica Driver

When trying to establish metrics for the success of your collaboration strategy or software implementation, use measures of real business value, not false indicators.

False Indicators

  • Number of items in a discussion thread
  • Number of community members
  • Megabytes of unstructured content in a site
  • How many times you get in front of decision makers to present -- and the responses you receive
  • Number of ideas entered into an idea tracking system
  • Repeat users on a site (e.g., team workspace, wiki, blog, community)
  • Number of site visits

Problems With False Indicators

  • Can be manipulated for positive results
  • Not valued by business stakeholders
  • Ideas don't automatically translate into business value
  • Use of a software tool does not mean it is producing results -- it could be nothing more than a productivity sinkhole
  • Time a user spends on a site may indicate an affinity but does not mean the content on the site is influencing the reader to create higher value

Measures Of True Business Value

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Collaboration Platforms And Information Workplace Platforms

by Erica Driver.

We’ve had clients ask us recently — in fact we sometimes ask ourselves — “What’s the difference between a collaboration platform and an Information Workplace platform? Here goes:

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Microsoft Is Using Workplace Design And Layout To Encourage A Collaborative Culture

by Erica Driver.

During a recent trip to Microsoft's headquarters in Redmond, Washington, I was treated to a tour of the company's Workplace Advantage showroom. Workplace Advantage is a Microsoft real estate and facilities management program “focused on empowering Microsoft’s employees by creating new work environments that foster innovation and productivity and that reflect the culture and position of Microsoft in the marketplace as a visionary technology leader,” according to the program’s glossy literature. Some highlights:

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Businesses Are Moving In Droves Toward Phase 4 In Forrester's Collaboration Maturity Model -- Standardization

by Erica Driver.

It's Thursday night of Forrester IT Forum and I've had 19 formal one-on-one meetings with attendees so far, and talked with dozens of other people during meals and breaks and before and after presentations. There's something striking about these conversations, compared to years past. Pretty much every meeting I've had with non-vendor attendees has been about their organization's enterprise collaboration strategy or Information Workplace strategy — or their need to develop one. I've been speaking with information and knowledge management professionals with titles like CIO, VP Emerging Technology, Sr. Project Leader, Dir. Global Strategy and Architecture, and VP of Information Systems. They are coming to 1:1 meetings extremely well-prepared, armed with architecture diagrams, drafts of their collaboration strategy documents, and lists of carefully thought-through questions. What a difference from five years ago when common questions were, "What are other companies doing in the area of collaboration?" or "Which is a better team collaboration tool: eRoom or Groove?"

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WebSphere Portal Coolness Factor Just Shot Through The Roof

by Erica Driver.

Today, IBM announced that it will bring Google's consumer-style Web utilities, called Google Gadgets, into WebSphere Portal 6.0 and WebSphere Portal Express. Nearly 4,000 Google Gadgets will be available to WebSphere Portal 6.0 customers at no additional cost. Google Gadgets include things like package tracking, Wikipedia searches, language translators, weather, and--my personal favorite--the Virtual Flower Pot. (Just today I realized that the reason my red tulips weren't growing is because I wasn't watering them by mousing over them frequently enough.) What this all means:

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