Enterprise Architecture Awards 2015 – Effectiveness And Innovation Lays The Path To Value

Alex Cullen

One of the winners of this year’s Forrester/Infoworld Enterprise Architecture Awards segmented their EA practice into two disciplines: Innovation Architecture and Effectiveness Architecture. These two words describe the range of winners selected by our judges.

Before I announce the winners, let me tell you about why these two words are significant. The Forrester/Infoworld EA Awards have always sought to uncover programs that impact their business through the insight and value that only EA can provide. But many EA programs struggle with this – and the reason for this struggle lies more in themselves than in their context. Bottom line: They focus on "doing architecture" or on "being smart technical experts." Many talk about being more business-focused but aren’t willing to change their thinking or how they engage with their business.

The five winners of this year’s awards have changed their approach to EA and delivering business impact, and the results show.

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The Top Technology Trends To Watch: 2016 To 2018

Brian  Hopkins

Enterprise architects face more exciting — and greater — challenges as the age of the customer takes off. But technology invention, innovation, and spending are notoriously cyclical. In fact, our first tech trends report in 2009 predicted a boom cycle through 2016. And we have seen this — with social, mobile, cloud, analytics, and big data, to name just the obvious ones. A big finding of our research however is this: The Age Of The Customer has changed the classic technology investment cycle.  For example, technology management’s spend will grow about 5% in North America in 2016. This is a decent pace. However, spend on business technology — the things that let firms win, serve, and retain customers — will be double that!

All this new money will shift the focus of investment from point solution inventions toward “end-to-end innovation” by 2018. And by end-to-end, we mean across the customer life-cycle and customer journeys as opposed to classic 'enterprise integration'. This shift will happen in three phases:

  • Visionaries will dominate dawning phase trends as they drive point inventions to address specific business organizations’ opportunities.
  • Fast followers will discover the limits of point solutions in the awareness phase and begin to work through them.
  • Enterprises will shift investment toward integrating capabilities across the customer life cycle in the acceptance phase.
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You May Not Need A CDO — But Wouldn’t You Want To Improve Your Odds Of Success?

Gene Leganza

Jennifer Belissent and I just published a report on the role of the Chief Data Officer that we’re hearing so much about these days – Top Performers Appoint Chief Data Officers. To introduce the report, we sat down with our press team at Forrester to talk about the findings and about the implications for our clients.

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Think A Data Lake Is THE Answer? Think Again. Here Comes Elastic Analytics

Brian  Hopkins

Enterprise architects, are you mired in a tangled web of data marts while your business pursues customer engagement without you? If you think a Hadoop-centric architecture is going to save the day, you may need to rethink. Your customers expect you to create systems of insight to deliver win-win engagement in real time. I'm seeing a new class of digital predators leverage the cloud to do just this. For example, Netflix designs cover graphics for its series based on subscriber viewing habits. They know their customers that well.

I call their technology approach an Elastic Analytics Platform in my recently published report. I formally define it as:

"A combination of data storage and middleware technology that allows the creation and dissolution of analytics components on demand, while provisioning these with data from one, or a few, distributed, virtualized data sources."

That's a mouthful. So here's a rough picture:

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Forrester's Annual ECM Panel Survey, 2015. Call for Participation — Deadline July 31, 2015

Cheryl McKinnon

Forrester's survey for ECM decision-makers is open, and we're looking for your participation! Take this opportunity to provide your perspectives on the key vendors, the challenges, and the opportunities you see in this technology market. This survey is intended for ECM decision-makers or influencers in end user organizations. This is not for ECM vendors or systems integrators . . . but vendors and consultants — we would love it if you could share this survey invitation with your customers. The survey will remain open until end of day Friday, July 31, 2015.

Why is your input important? Forrester uses this data to:

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The Rebirth Of iManage: A New Company With A Familiar Name Re-Enters The ECM Market

Cheryl McKinnon

Another week, another divestiture in the content management and collaboration market. A new - or more accurately, a re-newed - player enters the Enterprise Content Management market this week as iManage and HP make an apparently amicable split. Executives with longstanding roots in the iManage and Interwoven businesses, including Neil Araujo and Dan Carmel, have executed a management buyout to spin a revitalized iManage business out of HP’s Software division. iManage's press

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Nintex To Purchase Drawloop — Enters Emerging CCM Cloud Market

Craig Le Clair

Nintex is expanding into the emerging cloud-based workflow market — by acquiring Drawloop, an Irvine, California-based document generation provider: http://www.nintex.com/company/news-press/news-archive/2015/nintex-acquires-drawloop. Drawloop is one of the top 10 paid apps in the Salesforce AppExchange, with more than 1,000 customers, yet relative to the core customer communications management (CCM) market that has matured in a batch world driven by large-print service-bureau requirements, it is an effective but "light" solution. It gets high marks for usability, where less often means more. And you are fine if all data comes out of Salesforce, but what if you need to combine it with other data from core systems? What if you have 10,000 templates to manage, and what if you need to visualize complex data associations or have large batches of documents to deliver routinely? We will look harder at these questions during the next CCM Forrester Wave™, which will include Drawloop as well as Conga and perhaps other emerging cloud solutions. Overall, this is a strong acquisition that positions Nintex's BPM capability more securely in the Microsoft and Salesforce cloud ecosystems.

Syncplicity Gets Its Own Independence Day

Cheryl McKinnon

It’s been a busy couple of weeks for major players in the increasingly colliding enterprise content management (ECM) and enterprise file sync and share (EFSS) markets. Hot on the heels of the IBM-Box partnership, announced on June 24, 2015, today we see Syncplicity spin-out of EMC. Press release here. Skyview Capital LLC, a global private investment firm, has entered into a definitive agreement to acquire Syncplicity, although EMC will retain a financial interest in it.

 

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Engaging Customers In The World's Largest Mobile Market

Charlie Dai

Consumers and businesses around the globe have entered the mobile era, and technology management leaders are shifting their organizations’ business applications toward mobile. In order to effectively make this shift, mobile teams must change their practices to simultaneously improve agility and ensure a good customer experience. This is even more critical in China — a market with unique business scenarios, technology landscapes, and competitive environments.

I’ve recently published two reports focusing on using the mobile IDEA cycle for customer engagement, including part one and part two. In these reports, I assess the current state of mobile application development planning in China and highlight four key areas that enterprise architecture (EA) professionals should focus on in each stage, namely “Identify”, “Design”, “Engineer” and “Analyze”, to enable the success of the mobile IDEA cycle. I also provide examples of how to unleash the power of digital business by analyzing the strategic mobile practices of visionary Chinese firms and highlighting how they use systems of engagement. Some of the key takeaways:

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Red Hat Takes The Lead In Enterprise-Class Container Solutions — For Now

Charlie Dai

Red Hat held its 2015 summit last week in Boston. One of the most important announcements was the general availability of version 3 of OpenShift. After my discussion with Jim Whitehurst, president and CEO of Red Hat, as well as other executives, partners and, clients, I believe that Red Hat has made a strategic move and is taking the lead in enterprise-class container solutions for hybrid cloud enablement. This is because:

  • Red Hat has an early-mover advantage in platform refactoring.OpenShift and Cloud Foundry, two major open source PaaS platforms, both started refactoring with container technology last year. The developers of Cloud Foundry are still working hard to complete the platform’s framework after implementing Diego, the rewrite of its runtime. But OpenShift has already completed its commercial release, with two major replacements around containers: It replaced Gears, its original homegrown container model, with Docker and replaced Broker, its old orchestration engine, with Kubernetes.
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