Introducing A New Peer Network For EA Executives

Sharyn Leaver

We’ve been talking to many of you in the last year about improving our Forrester Leadership Boards for Enterprise Architecture Professionals -- our peer collaboration program for senior executives.

In our research, we found there was a clear distinction between the executive audience: the enterprise architects and the leaders of strategy, planning and innovation for their IT organizations.

As such, in addition to our existing Enterprise Architecture Council, we have just launched our Business Technology Strategy Council to better serve our executives in this role! In order to distinguish between these groups, below are some examples of some of the member challenges you’ll find in each of these groups.

Business Technology Strategy Council:

  • Establish strategies with quantifiable business impact.

  • Drive innovation and embracing emerging technologies.

  • Mobilize executives, peers, and customers around your BT strategy.

  • Optimize the IT portfolio for top performance.

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Kofax Acquires Kapow — Targets Content Transformation Market

Craig Le Clair

Kofax continues its acquisition rampage with a cash purchase of Kapow. I came across Kofax a few years ago while doing the research for "Take A Process View Of Content Integration." Apparently Kofax has taken the "process view." The idea behind that piece was that enterprises had so many diverse content stores that they needed to view conversion and migration of unstructured content as an internal competency.

But while content integration can reduce infrastructure costs and license fees, the real value is from improving business processes by linking content to business process management (BPM) and dynamic case management systems to reduce cycle time and improve compliance, customer support, and decision-making. These projects can be complex, difficult, and challenging, but Kofax correctly sees this as a large opportunity. I do as well.

Another Kapow capability is to scrape websites and create consolidated views. For example, customer service reps often switch between apps in a clumsy and inefficient manner while the customer is on hold. In some cases, ECI software should grab the needed content behind the scenes and present it in a unified way. Kapow Technologies' content integration solution works like a robot to extract, transform, and load content from Web-based apps to consolidated views. I interviewed one large telecommunications company that used Kapow's robot for customer service business processes to eliminate task switching and repetitive tasks. According to the company:

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Business Design Patterns: Myth Or Reality?

Gordon Barnett

The other day, I had one of those eureka-like moments. As I lay in the bath, my thoughts shifted back and forth between the past and the present, recognizing how advances (or the lack of advances) in technology have affected our lives. When thinking about the past, I remember the days of my communication engineering apprenticeship; this was in the days of electro-mechanical exchanges. Some of you may remember or may have seen, in an old film, a telephone operator connecting two phone lines by placing a connecting cord between two phone line jacks. This was the world of telecommunication exchanges in the 1970s — no fancy computing technology existed in telecommunications at the time. In was certainly not a trivial exercise in upgrading capacity, maintaining the exchange, or connecting to another exchange. When thinking about the present, I marvel at the continuing improvements in plug-and-play hardware and software technology. As an example, I buy a new camera and, hey presto! I now have the ability to edit and post pictures on forums or cloud applications, to send them by email, or to store them on third-party storage from my camera.

So back to my eureka-like moment. I’m thinking that, surely, all these present-day technology advances have been enabled because of standards, design patterns, and common interfaces. My mind keeps focusing on design patterns, and the question arises: "Is there such a thing as business design patterns?" I have done some initial research, and I am yet to find evidence of the term or concept of business design patterns. However, I do have my suspicions they exist because:

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Visionary companies are driving next generation enterprise architecture in China – are you ready?

Charlie Dai

For the past ten years, the major IT initiative within Chinese organizations has been service oriented and/or process driven architecture.  The pace of change has been slow for two reasons: 1) From an end user perspective, related business requirements are not clear or of high priority; 2) more importantly,  solutions providers have not been ready to embrace  technology innovation and  meet emerging technology requirements through new business models.

Times are changing. IBM and other major ISV/SI in China (as well as end users) are driving momentum around emerging technology, such as cloud and enterprise mobility.  I recently attended the IBM Technical Summit 2013 in Beijing from July 11 to 12.  Here’s what I learned:

  • Telecom carriers supported by technology vendors will accelerate cloud adoption by SME.  Contributing to more than 60% of total GDP in China, small and medium enterprises (SMEs) have always sought to simplify their IT operation as much as possible, and at the same time scale it up when business expands as quickly as possible. IaaS solutions appear to be a perfect match for SMEs; however IT professionals have concerns about the security and data privacy over the operations by other companies.
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Enable business strategy through technology innovation

Charlie Dai

How is it possible for a local company to defeat global giants like Pepsi, Coca-Cola, and Watsons in your market segment and establish market leadership for more than a decade? The answer is given by Nongfu Spring, a Chinese company in manufacturing and retail industries. In my recent report “Case Study: Technology Innovation Enables Nongfu Spring To Strengthen Market Leadership”, I analyzed the key factors behind their success, and provide related best practice from enterprise architecture perspective. These factors include

  • Business strategy is enterprise architecture's top priority.  EA pros often need to be involved in project-level IT activities to resolve issues and help IT teams put out fires. But it's much more important that architects have a vision, clearly understand the business strategy, and thoroughly consider the appropriate road map that will support it in order to be able to address the root causes of challenges.
  • Agile infrastructure sets up the foundation for scalable business growth. Infrastructure scalability is the basis of business scalability. Infrastructure experts should consider not only the agility that virtualization and IaaS solutions will provide next-generation infrastructure, but also network-level load balancing among multiple telecom carriers. They should also refine the network topology for enterprise security.
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Last Call For Survey Participation: Help Us Track The Trends In Records And Information Management

Cheryl McKinnon

I'm really pleased to be working with ARMA International -- the not-for-profit industry association representing professionals in the fields of information management, records management, compliance, and library/archives. This is the fifth year that Forrester and ARMA have jointly developed a survey to take the pulse of the profession. We're interested in understanding the top challenges, trends, buying patterns, and professional development issues in this space. As the practice of records management evolves into "information governance" and a digital-first perspective, data and insights are needed to help individuals and solution providers to make this transition.

We're interested in tracking how this market has evolved over the past five years. How are records and information managers coping with rising cloud adoption? How closely is the alignment with IT decision-makers when budgets are planned and software is acquired? How are organizations keeping pace with social media records? Can't wait to see the year-over-year trends!

If you are the decision-maker for records management initatives in your organization, please help us by taking this survey before end of day Friday, July 12. If you're not the right person -- please pass along the link to your colleagues that are!

The survey will take approximately 15 minutes and is found here: https://forrester.qualtrics.com/SE/?SID=SV_1TVMsFacIFQIHaZ&Preview=Survey&BrandID=forrester.

Thanks to all of those who choose to participate!

Cheryl.

CMIS 1.1 Approved — OASIS Standard For ECM Interoperability Evolves And Gains Traction

Cheryl McKinnon

Today OASIS announced official approval of version 1.1 of the CMIS (Content Management Interoperability Services) standard. OASIS is the nonprofit, international consortium behind many of the key technology standards in areas related to information management, cloud, privacy, and security.

I’ve been keenly watching the development and adoption of CMIS since its early beginnings in 2006 as an idea incubated by the AIIM iECM standards committee, and then moved to the stewardship of OASIS in 2008, once a critical mass of major vendor support had coalesced. Interoperability has always been an important requirement for ECM systems, not only because most large organizations have multiple systems, often from different vendors, but because business content needs to move, flow, and be accessible to many other essential line-of-business applications.

Interoperability is also finding renewed purpose as content management moves to the cloud, and content must be accessible to users, devices, and apps regardless of whether it is stored on-premises or in a hosted repository. According to the OASIS press release, “CMIS frees content trapped in traditional ‘content silos’ and facilitates ‘content in the cloud’ and mobile computing.”

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Digital Disruption Via Big Data — Coming To Your Neighborhood Soon!

Brian  Hopkins

I had the privilege of watching the recent NSA surveillance story unfold from my hotel room in London this June. Seeing the story from a decidedly non-American viewpoint got me thinking a bit differently about the implications for our society. From my point of view — no matter how you define the squishy and now beat-to-death “big data” concept — the NSA story has moved it from something “they use” to something that is uncomfortably close to where we live our lives. In other words, big data just moved in next door and is peeking over our fences into our living rooms. Eeek.

There are lots of socio-political issues with this, and I’m not even going to go there. However, the way that I see it, this incident will ultimately create a lot of opportunity for businesses savvy enough to get ahead of it the can of worms now squirming in our laps.

I think one of two things is going to happen. Either: 1) the US general public will shrug and go back to business as usual and this story will die, or 2) the public outrage will demand governmental oversight and accountability resulting in a tightening of our legal system. The latter case would be an example of how digital disruption, a topic we have written and blogged about for a while, is not just a business thing. It’s a cultural phenomenon that will rock our society for a long time.

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Is Skeuomorphism Holding Back The Evolution Of Records Management Technology?

Cheryl McKinnon

A few weeks ago I read a blog post by Seth Godin and it hit me like a ton of bricks: Records management is a skeuomorph. I confess, I had never heard of the term “skeuomorphism” until just a few months ago. I learned the word via blogs and tech articles discussing design trends in mobile.

What is a skeuomorph? A simple definition (courtesy of academic George Basalla, via Wikipedia) is “an element of design or structure that serves little or no purpose in the artifact fashioned from the new material but was essential to the object made from the original material.”

In other words, every time we pick up an iPad and download our digital “book” on an electronic “shelf” painted with virtual wood stain – we are engaging with a skeuomorph – like this one:

 

Image Source: Apple.com

Since joining Forrester this year, I’ve had the opportunity to get briefed on the RM offerings of many ECM and information governance vendors, and with just a few exceptions, there are some unmistakable common threads I see across products. Top of that list? A user experience that has lifted the paradigm of paper and plopped it on top of an electronic records repository.

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Embrace Open Source Software In A Balanced Way

Charlie Dai

Ten years ago, open source software (OSS) was more like a toy for independent software vendors (ISVs) in China: Only the geeks in R&D played around with it. However, the software industry has been developing quickly in China throughout the past decade, and technology trends such as service-oriented architecture (SOA), business process management (BPM), cloud computing, the mobile Internet, and big data are driving much broader adoption of OSS.

  • OSS has become a widely used element of firms’ enterprise architecture.  For front-end application architecture on the client side, various open source frameworks, such as jQuery and ExtJS, have been incorporated into many ISVs’ front-end frameworks.  On the server side, OSS like Node.js is becoming popular for ISVs in China for high Web throughput capabilities. From an infrastructure and information architecture perspective, open source offerings like Openstack, Cloudstack, and Eucalyptus have been piloted by major telecom carriers including China Telecom and China Unicom, as well as information and communication solution providers like Huawei and IT service providers like CIeNET. To round this out, many startup companies are developing solutions based on MongoDB, an open source NoSQL database.
  • Familiarity with OSS is becoming a necessary qualification for software developers and product strategy professionals. Because of the wide usage of OSS among both vendors and end users, working experience and extensive knowledge with OSS is becoming a necessary qualification not only for software engineers, but also an important factors for product strategy professionals to establish appropriate product road maps and support their business initiatives.
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