Visionary companies are driving next generation enterprise architecture in China – are you ready?

Charlie Dai

For the past ten years, the major IT initiative within Chinese organizations has been service oriented and/or process driven architecture.  The pace of change has been slow for two reasons: 1) From an end user perspective, related business requirements are not clear or of high priority; 2) more importantly,  solutions providers have not been ready to embrace  technology innovation and  meet emerging technology requirements through new business models.

Times are changing. IBM and other major ISV/SI in China (as well as end users) are driving momentum around emerging technology, such as cloud and enterprise mobility.  I recently attended the IBM Technical Summit 2013 in Beijing from July 11 to 12.  Here’s what I learned:

  • Telecom carriers supported by technology vendors will accelerate cloud adoption by SME.  Contributing to more than 60% of total GDP in China, small and medium enterprises (SMEs) have always sought to simplify their IT operation as much as possible, and at the same time scale it up when business expands as quickly as possible. IaaS solutions appear to be a perfect match for SMEs; however IT professionals have concerns about the security and data privacy over the operations by other companies.
Read more

Enable business strategy through technology innovation

Charlie Dai

How is it possible for a local company to defeat global giants like Pepsi, Coca-Cola, and Watsons in your market segment and establish market leadership for more than a decade? The answer is given by Nongfu Spring, a Chinese company in manufacturing and retail industries. In my recent report “Case Study: Technology Innovation Enables Nongfu Spring To Strengthen Market Leadership”, I analyzed the key factors behind their success, and provide related best practice from enterprise architecture perspective. These factors include

  • Business strategy is enterprise architecture's top priority.  EA pros often need to be involved in project-level IT activities to resolve issues and help IT teams put out fires. But it's much more important that architects have a vision, clearly understand the business strategy, and thoroughly consider the appropriate road map that will support it in order to be able to address the root causes of challenges.
  • Agile infrastructure sets up the foundation for scalable business growth. Infrastructure scalability is the basis of business scalability. Infrastructure experts should consider not only the agility that virtualization and IaaS solutions will provide next-generation infrastructure, but also network-level load balancing among multiple telecom carriers. They should also refine the network topology for enterprise security.
Read more

Last Call For Survey Participation: Help Us Track The Trends In Records And Information Management

Cheryl McKinnon

I'm really pleased to be working with ARMA International -- the not-for-profit industry association representing professionals in the fields of information management, records management, compliance, and library/archives. This is the fifth year that Forrester and ARMA have jointly developed a survey to take the pulse of the profession. We're interested in understanding the top challenges, trends, buying patterns, and professional development issues in this space. As the practice of records management evolves into "information governance" and a digital-first perspective, data and insights are needed to help individuals and solution providers to make this transition.

We're interested in tracking how this market has evolved over the past five years. How are records and information managers coping with rising cloud adoption? How closely is the alignment with IT decision-makers when budgets are planned and software is acquired? How are organizations keeping pace with social media records? Can't wait to see the year-over-year trends!

If you are the decision-maker for records management initatives in your organization, please help us by taking this survey before end of day Friday, July 12. If you're not the right person -- please pass along the link to your colleagues that are!

The survey will take approximately 15 minutes and is found here: https://forrester.qualtrics.com/SE/?SID=SV_1TVMsFacIFQIHaZ&Preview=Survey&BrandID=forrester.

Thanks to all of those who choose to participate!

Cheryl.

CMIS 1.1 Approved — OASIS Standard For ECM Interoperability Evolves And Gains Traction

Cheryl McKinnon

Today OASIS announced official approval of version 1.1 of the CMIS (Content Management Interoperability Services) standard. OASIS is the nonprofit, international consortium behind many of the key technology standards in areas related to information management, cloud, privacy, and security.

I’ve been keenly watching the development and adoption of CMIS since its early beginnings in 2006 as an idea incubated by the AIIM iECM standards committee, and then moved to the stewardship of OASIS in 2008, once a critical mass of major vendor support had coalesced. Interoperability has always been an important requirement for ECM systems, not only because most large organizations have multiple systems, often from different vendors, but because business content needs to move, flow, and be accessible to many other essential line-of-business applications.

Interoperability is also finding renewed purpose as content management moves to the cloud, and content must be accessible to users, devices, and apps regardless of whether it is stored on-premises or in a hosted repository. According to the OASIS press release, “CMIS frees content trapped in traditional ‘content silos’ and facilitates ‘content in the cloud’ and mobile computing.”

Read more

Digital Disruption Via Big Data — Coming To Your Neighborhood Soon!

Brian  Hopkins

I had the privilege of watching the recent NSA surveillance story unfold from my hotel room in London this June. Seeing the story from a decidedly non-American viewpoint got me thinking a bit differently about the implications for our society. From my point of view — no matter how you define the squishy and now beat-to-death “big data” concept — the NSA story has moved it from something “they use” to something that is uncomfortably close to where we live our lives. In other words, big data just moved in next door and is peeking over our fences into our living rooms. Eeek.

There are lots of socio-political issues with this, and I’m not even going to go there. However, the way that I see it, this incident will ultimately create a lot of opportunity for businesses savvy enough to get ahead of it the can of worms now squirming in our laps.

I think one of two things is going to happen. Either: 1) the US general public will shrug and go back to business as usual and this story will die, or 2) the public outrage will demand governmental oversight and accountability resulting in a tightening of our legal system. The latter case would be an example of how digital disruption, a topic we have written and blogged about for a while, is not just a business thing. It’s a cultural phenomenon that will rock our society for a long time.

Read more

Is Skeuomorphism Holding Back The Evolution Of Records Management Technology?

Cheryl McKinnon

A few weeks ago I read a blog post by Seth Godin and it hit me like a ton of bricks: Records management is a skeuomorph. I confess, I had never heard of the term “skeuomorphism” until just a few months ago. I learned the word via blogs and tech articles discussing design trends in mobile.

What is a skeuomorph? A simple definition (courtesy of academic George Basalla, via Wikipedia) is “an element of design or structure that serves little or no purpose in the artifact fashioned from the new material but was essential to the object made from the original material.”

In other words, every time we pick up an iPad and download our digital “book” on an electronic “shelf” painted with virtual wood stain – we are engaging with a skeuomorph – like this one:

 

Image Source: Apple.com

Since joining Forrester this year, I’ve had the opportunity to get briefed on the RM offerings of many ECM and information governance vendors, and with just a few exceptions, there are some unmistakable common threads I see across products. Top of that list? A user experience that has lifted the paradigm of paper and plopped it on top of an electronic records repository.

Read more

Embrace Open Source Software In A Balanced Way

Charlie Dai

Ten years ago, open source software (OSS) was more like a toy for independent software vendors (ISVs) in China: Only the geeks in R&D played around with it. However, the software industry has been developing quickly in China throughout the past decade, and technology trends such as service-oriented architecture (SOA), business process management (BPM), cloud computing, the mobile Internet, and big data are driving much broader adoption of OSS.

  • OSS has become a widely used element of firms’ enterprise architecture.  For front-end application architecture on the client side, various open source frameworks, such as jQuery and ExtJS, have been incorporated into many ISVs’ front-end frameworks.  On the server side, OSS like Node.js is becoming popular for ISVs in China for high Web throughput capabilities. From an infrastructure and information architecture perspective, open source offerings like Openstack, Cloudstack, and Eucalyptus have been piloted by major telecom carriers including China Telecom and China Unicom, as well as information and communication solution providers like Huawei and IT service providers like CIeNET. To round this out, many startup companies are developing solutions based on MongoDB, an open source NoSQL database.
  • Familiarity with OSS is becoming a necessary qualification for software developers and product strategy professionals. Because of the wide usage of OSS among both vendors and end users, working experience and extensive knowledge with OSS is becoming a necessary qualification not only for software engineers, but also an important factors for product strategy professionals to establish appropriate product road maps and support their business initiatives.
Read more

Microsoft brings Windows Azure to China – is this the start of a new era?

Charlie Dai

Back in October 2011, Microsoft named the initiative to introduce Windows Azure cloud platform into the Chinese market “Moon Cake,” which represents harmony and happiness in Chinese culture. On May 23, 2013, Microsoft made the announcement in Shanghai that Windows Azure will be available in Chinese market starting on June 6 —  almost half a year after its agreement with Shanghai government and 21ViaNet to operate Windows Azure together last November. Chinese customers will finally be able to “taste” this foreign moon cake.

I believe that a new chapter of cloud is going to be written by a new ecosystem in China market, and Microsoft will be the leader of this disruption. My reasons:

  • The cloud market in China will be more disrupted. Due to the regulatory limitations on data center and related telecom value-added services operations for foreign players, the cloud market for both infrastructure-as-a-service (IaaS) and platform-as-a-service (PaaS) has been an easy battlefield for local players, such as Alibaba/HiChina. Microsoft’s innovative way working with both government and local service partners to break through this “great wall” shows all of the major global giants, such as Amazon.com, the great opportunity from this approach to the Chinese market. We can anticipate that they will also enter the Chinese market in the coming six to 18 months.
Read more

BPM Vendors Hint At New Ways To Navigate Complex Work

Clay Richardson

Earlier this month I attended IBM Impact in Las Vegas where the software vendor announced new enhancements and features for their BPM suite product. On the face of it, the announcement sounded a bit underwhelming, with heavy emphasis on updating core functionality that was needed to remain competitive in the market.  However, one bullet in the announcement stood out:

  • “Significant enhancements to the IBM BPM built-in dashboards to help improve business process outcomes and enable the creation of custom dashboards.”
Read more

Healthcare – an industry transformed by technology. Could you be the Forrester analyst to cover it?

Alex Cullen

The healthcare industry is undergoing transformation.  What’s driving this?  A wide range of factors, from new regulations and government programs, to new treatments and approaches,  to perpetually rising costs.  To thrive in this environment, , Forrester believes healthcare providers and payers must embrace four critical imperatives that will provide the most transformational impact:

  • The Age of the Customer.  Health insurance has historically focused on plans and subscribers, and healthcare providers on patients in treatment.  But both of these industries – like many others, are now seeing the need to be Customer-centric, and to engage their customers in a holistic and personalized way.
  • Mobile engagement.  These customers use mobile as an extension of their daily life.  Smart healthcare providers and payers are using this to provide services to keep their customers healthy, not just treat them when they come to a clinic.
  • Insights through Big Data and analytics.  To engage these customers, healthcare firms needs more insights into who they are, how they live, and how best to serve them.  Enter the opportunities provided by the confluence of Big Data, Social, Open Data, predictive analytics and smart business processes.
  • Digital disruption.  Healthcare is big business, dominated by big firms.  But at the other end of the spectrum are nimble innovators with mobile apps, health monitoring devices and social tools.  Are they competitors or potential partners?  How should these big firms bring digital disruption techniques into their business?
Read more