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Posted by Ellen Carney on October 13, 2010
Yee Hah! The worst recession since the Great Depression was declared officially over in June of 2009. We should be feeling great, since all things considered, the insurance industry fared pretty well when it came to how it emerged from that dark tunnel. But except for one notable role voice, insurers, unlike their banking peers, are still holding back from growing the business. How do we know? We took a look at nearly 5,000 inquiries that Forrester answered for insurers, bankers, and securities firms in the wake of failure of Lehman Brothers to just after this May’s Flash Crash.
What was on the minds of insurers during these six quarters? For starters, insurers:
So, just who cared about growing their insurance employers’ businesses? No surprise, it's the role that’s empowered (or should be) to deliver top and bottom line business outcomes—the ebusiness and channel strategy professional. Interested in just what this role asked compared to the rest of the insurance industry or what topped the charts for bankers and securities firms? Forrester clients can learn more about what was on the minds of the three financial services segments through January of 2009 to the end of June 2010 in our inquiry analysis published last week.