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Posted by Elisse Gaynor on October 30, 2008
Yesterday morning best-of-breed field service optimization vendor, ClickSoftware Technologies, and enterprise applications software giant, SAP, announced a heightened extension to their successful partnering history. Building on an existing record of successful synergy between the two technologies, especially within the utilities industry, SAP will now recognize ClickSoftware as a Solution Extension (SOLEX) Partner.
As an SAP SOLEX partner, ClickSoftware’s Service Optimization Suite will be sold by SAP as the SAP Workforce Scheduling and Optimization application by ClickSoftware.
How is this different from today?
And what does this mean for customers and other field service vendors?
It remains to be seen how existing SAP and ClickSoftware clients, who currently manage their technologies through both vendors separately, will be handled. As well as what client appetites will be for overlapping technology like ClickSoftware’s mobile solution – not included in the bundled offerings. However, the partnership is sure to generate positive buzz for both ClickSoftware and SAP as firms continue to squeeze greater efficiency out of their workforces and improve customer service.
Business Process & Applications