Posted by Edward Ferrara on January 23, 2012
This month I published a new report on information security metrics, best practices as well as a maturity model to measure your maturity in the reporting process. This report outlines the future look of Forrester's solution for security and risk (S&R) professionals looking to build a high-performance security program and organization. We designed this report to help S&R pros develop and report the appropriate security metrics for their security organization. Security metrics are a key initiative for chief information security officers (CISOs) today, but many struggle with picking the right metrics. Some CISOs use a broad-brush approach, using operational metrics to demonstrate security. The problem with this approach is that most people don't understand what the metrics are saying, and they don't understand how these metrics make their lives easier or harder. Good metrics are easy-to-understand, incite actions, and change behavior by providing a clear idea of why the audience cares. When CISOs present metrics, they must be able to clarify "What it means" and "What's in it for me?" Use this paper as a set of guidelines to develop a well-formed security metrics strategy and to drive behavior change and improve performance.
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