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September 23, 2008

New Report Demonstrates Evidence of Significant ROI from Well-integrated Email and Online Self-service

Today we published "Online Self-Service Case Study: Carfax Cuts Support Costs and Raises Quality Through E-mail Deflection" which outlines the tactics CarFax has leveraged to reduce TCO of email and online self-service by 49 percent. Since deploying this integrated offering in 2001, Carfax has experienced dramatic and sustainable improvements in response quality, agent tenure and overall operational costs, among other benefits.

Read the report to find out how CarFax has been so successful.

Posted by Forrester Admin at 01:36 PM | Permalink

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