Whether you love it or hate it, Microsoft PowerPoint — aka slides, deck, .ppt or PPT (which I prefer) — is arguably the de facto medium for communicating complex information using charts, graphics and bullet points. And we’ve all been the victims and perpetrators of PPT eye charts and spaghetti diagrams … this of course excludes Forrester analysts (wink).
But this over reliance on PPT is a rising cause for concern — not just from the good people of BOTOX® warning us about the wrinkle damage caused by squinting to read small text — but from our armed forces. In a recent article in The New York Times, Gen. Stanley A. McChrystal, the leader of American and NATO forces in Afghanistan, explained that PPT is “dangerous because it can create the illusion of understanding and the illusion of control.” He banned the presentations when securing the northern Iraqi city of Tal Afar in 2005, and even likened them to an internal threat. The most infamous of these “spaghetti” diagrams depicts the complexity of American strategy in Afghanistan, which General McChrystal remarked, “When we understand that slide, we’ll have won the war.”
So what does PPT have to do with making IT infrastructure and operations investments (I&O)? Everything. But in this case, the PPT I’m referring to is People, Process, and Technology – and excess is encouraged.
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