Yes, Cloud Is Still Safe Despite The AWS Outage - UPDATE

UPDATE 2016-03-02:

Less than 48 hours after the failure, AWS has published a detailed analysis of what went wrong. As we'd hoped, the analysis is extremely transparent, direct, and outlines the actions AWS is taking to mitigate the risk of future failure. If you don't have time to read the details, here's the lowdown:

  • As we expected (see below), the inititating event was a human error. An authorized admin executed a script to take some parts of S3 off line, but took more than needed off line at once. The user was authorized and the script worked, but it should have had additional safety checks (limits).
  • Restarting such a large subsystem took longer than expected. A restart of this magnitude had not been tested recently. As a key part of the S3 system in the affected region, the restart delay caused the S3 APIs to become unavailable.
  • The AWS Service Health Dashboard admin console could not be updated because it, too, depended on S3 in the affected region.

What It Means:

Our original advice for AWS customers below stands: check your apps for dependence on a single S3 region. In addition,

  • Test your operational scripts. Do you have a maintenance script you have't run for a while? Check is now for limits.
  • Isolate your monitoring tools from your production systems. You can't monitor a system from the inside while it's failing.
  • Think big in your DR and availability planning. Test a larger failure than usual. Rare events over a long enough period of time...are no longer rare.
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Take The Wheel: Build Your Cloud Computing Strategic Plan NOW

Are you excited by all the new innovations coming in the cloud computing market for 2017? Our Predictions report neatly summarizes them for you. Now what are you going to do about it? If you’re like the majority of infrastructure and operations pros I speak with about cloud, building a strategic plan to get your cloud plans in order is a top priority for 2017.
 
2017 is the perfect time for I&O pros to take control of their company’s cloud computing strategy, because cloud adoption is up, developers are more keen on cloud services than ever — and cloud is where the most exciting innovations in IoT, machine learning, big data analytics, and container-based development are happening.
 
Cloud is now a foundational enterprise technology. I&O leaders must strike the right balance between business, developer, and tech management priorities to source, configure, deliver, and optimize the right mix of cloud services for their business.
 
Above all, your cloud strategic plan must be customer-obsessed. Do you know what it means to build a customer-obsessed operating model based on cloud computing? Don’t wait to find out. Your business won’t wait. And most of all, your customers won’t wait.
 
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Forrester Predictions: Ten Key Developments In Cloud Computing Shape The Industry In 2017

I'm pleased to announce that Forrester’s cloud computing predictions for 2017 published this morning!

Check out Predictions 2017: Customer-Obsessed Enterprises Launch Cloud’s Second Decade. Our cloud team has gathered ten key developments in cloud computing that will shape this industry in 2017 — and what you should do about them today.

Cloud computing has been the most exciting and disruptive force in the tech market in the last decade, and it will continue to disrupt traditional computing models at least through 2020. Starting in 2017, large enterprises will move to cloud in a big way, and that will super-charge the market. We predict the influx of enterprise dollars will push the global public cloud market to $236B in 2020, up from $146B in 2017.

Cloud platforms from the global megacloud providers like Amazon Web Services, Microsoft, IBM, Google, Salesforce, Oracle, Centurylink and SAP will set the pace, accelerating adoption of private cloud and hosted private cloud as well. In 2017, you need to:

  • Get your private cloud and SaaS strategy in shape in 2017 — start now!
  • Educate yourself about exciting developments in hyperconverged infrastructure, security, networking, and containers.
  • Take a fresh look at your regional and industry-specific cloud providers — specialization is afoot.
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Cloud Technologies Will Power The Most Successful Businesses In 2015

What's ahead for cloud computing in 2015? Check out our report for Forrester's take on the most important trends in cloud computing and what you should do about them. In 2014, cloud entered the formal IT portfolio, and technology managers stopped treating cloud as competition. In 2015, cloud technologies will mature into the driving force powering the most successful companies. Cloud enables unparalleled levels of sustained innovation. Companies that harness its power will win, serve and retain customers better than their competitors -- in less time and for less money -- if they take advantage of all the cloud has to offer. But where should you start?

Cloud computing isn't limited to a single technology, service, provider, or deployment model. Our cloud team, including James Staten, Lauren Nelson, Liz Herbert, William Martorelli, and Henry Baltazar, has gathered the most important 2015 trends in public cloud platforms, cloud management, application design, security, service provider strategies, SaaS, private and hybrid cloud. In our ten-prediction report, we describe the current state of the art in cloud, what will happen in 2015, and how you should respond. This report helps you focus on the most important trends first.

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How To Transform Your Technology Infrastructure: Our New Playbook Is Your Guide

I want to join Glenn O'Donnell in introducing The Infrastructure Transformation Playbook. The entire I&O team has been working on research for this playbook in the last year, and we think it should be your starting point as you plan your infrastructure priorities for 2015.
 
Cloud and the digital business imperatives you face in 2015 are the external forces driving this transformation. What it means for your internal organization is now's the time to get serious about service design and service delivery. As Glenn, the research director guiding this playbook, says:
 
"Your future lies not in managing pockets of infrastructure, but in how you assemble the many options into the services your customers needs. Our profession has been locally brilliant, but globally stupid. We’re now helping you become globally brilliant. We call this service design, a much broader design philosophy rooted in systems thinking. The new approach packages technology into a finished “product” that is much more relevant and useful than any of the parts alone."
 
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Docker Will Live Up To The Hype And Containers Will Rule The Cloud. Here's What You Need To Know.

I've been on the road all month talking about business technology speed. The age of the customer is all about speed. Faster time to market, more frequent software releases, automated server deployments, instant cloud scaling…anything that removes friction from the app dev process is hot as we move into 2015.

Docker, the container management juggernaut, has generated some of the most breathless buzz in cloud-land this year. And for once, all the buzz is justified, for a few reasons. Docker's new, but containers are not. Docker makes containers easier to use, so more companies can get the benefits some of the big cloud providers already enjoy. Those include near-instantaneous app launch, rapid scale-out, and server efficiencies much better than traditional virtualization. 

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Why Did HP Buy Eucalyptus?

Were you surprised by HP's decision to acquire Eucalyptus last month? You weren't alone. HP's move to snap up one of the first open source cloud platform projects left many scratching their heads, especially since Eucalyptus had lost much of its momentum in the last 5 years. 

Now that OpenStack has effectively won the battle to be the open source alternative to Amazon Web Services, why would HP, already a major contributor to and vendor of a public cloud platform built on OpenStack, want Eucalyptus? It's not the technology. We think the value lies in the company's AWS API experience, Marten Mickos' open source credibility, and the depth of engineering skill.

Check out Lauren Nelson's, James Staten's, and my take on what this acquisition means for both HP and Eucalyptus -- and what it means for their mutual customers and potential customers.

Benchmark Your Cloud Adoption Today. Don't Fall Behind Your Peers.

Are you ahead of the cloud curve or falling behind your peers?

We are definitely in the hypergrowth phase of cloud computing, and 2015 will be a critical year: spending will jump, platforms will mature and consolidate, and cloud will enter the formal IT portfolio, whether IT likes it or not. Where are you on your journey to cloud?

Check out our Benchmark Your Enterprise Cloud Adoption report, published by my colleague Sophia Vargas and me a few weeks ago. Inside, you'll find selected data from Forrester's Business Technographics surveys that shine light on:

  • The rate of growth for the public cloud market;
  • Where cloud is on enterprise CIO priority lists;
  • How much spending is shifting to cloud, and for which workloads;
  • Which cloud types - public, private, hosted private - are preferred by which buyers;
  • The rate of SaaS solution uptake;
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New Research For The Customer-Obsessed I&O Leader

It’s no surprise that digital disruption is everywhere. Empowered customers are disrupting every industry, and infrastructure and operations (I&O) leaders must adapt to this new reality. We believe that technology management is in the middle of a new evolutionary cycle that will transform I&O from its traditional role as infrastructure provider to a new role as a broker and manager of technology services.

It’s should also be no surprise, then, that cloud and mobile disruption is putting a strain on traditional infrastructure team organizational structures. Consolidated and hybrid cloud infrastructure needs a new organization, and you need to prepare your team for the new business technology era. To do so, you need to encourage your team to develop service management, automation, collaboration, and marketing skills, to name a few. We’re seeing a spike in inquiries about new organization models to speed the path to cloud.

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Understanding Cloud Costs Gets Easier: Amazon Web Services Rolls Out New TCO Calculator

Two years ago, I published one of my most popular reports, Understand The True Cost Of Cloud Services. In it I laid out a model to help compare current infrastructure costs against the costs of running equivalent workloads at a traditional hosting provider and in the AWS public cloud. This type of comparison is often the first step in a company’s journey to cloud. Before you start moving workloads to any cloud provider, are you sure the cost savings are really there? The answer isn’t always obvious, and depends on measuring a set of critical metrics, including:

·       Your application load patterns

·       Your current operations team staff costs

·       Your virtualization consolidation ratio

·       Your storage and network hardware, license and administrative costs

·       Your facilities (space, power, cooling) costs

The problem with cloud cost modeling is that it can be hard to get accurate estimates for current costs – find the right people, ask them for cost details, work through the numbers, verify accuracy, project future costs, etc. – and things that take too long just don’t get done. In our model, we used our Relative Cost of Operations methodology to simplify analysis and focus on what changes when you shift to cloud infrastructure. I also faulted some of the public cloud providers for low-balling cloud costs or hiding assumptions in their own on-line cost comparison tools.

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