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Posted by Dan Bieler on July 15, 2013
Henning Dransfeld, Ph.D., Clement Teo, and Brownlee Thomas, Ph.D.
We recently attended T-Systems' Analyst And Sourcing Advisor Summit in London. T-Systems has made some progress since its last analyst summit, not least of which is the development of a clearer overall market message and further developments of its portfolio. Its overall market message centers on what Forrester calls “the age of the customer.” The vendor emphasizes enhanced network/solution performance, innovation, and execution. Our key takeaways were:
T-Systems’ resources are limited, especially when compared with its strongest competitors. Going forward, T-Systems will need to reinforce its focus in terms of portfolio simplification and standardisation as well as the geographic footprint that it intends to cover — for its B2B and B2B2C activities. In its bid to lead the age of the customer, T-Systems needs to flesh out a set of clear differentiators and the demarcation between itself and its parent company.
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