COVID-19: Responding, Managing, And Leading During A Pandemic

The latest insights and guidance for leaders to address the growing business and employee experience implications of COVID-19. Forrester clients can access additional insights here.

Podcast

What’s The Role Of Vaccine Passports In The Return To Work?

As many businesses prepare to return to in-person working, they are exploring the use of vaccine passports. Learn the benefits and risks of this strategy from Principal Analyst Heidi Shey and VP and Research Director Daniel Hong.
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Employee Experience

Blog

How To Accelerate A Cultural Employee Experience Shift In Europe

The COVID-19 pandemic has proven that the correlation between employee experience, customer experience, and overall business results is stronger than ever. Find out why.
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Webinar

The Employee Experience Of A Pandemic In Australia

How is COVID-19 affecting employees — and how will employees’ experience of the pandemic shape the way you manage your organisation, team, and initiatives? Forrester analysts share insights from our PandemicEX survey of Australian working adults.
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Blog

Ensure Your Workplace Doesn’t Become A New Source Of COVID-19 Infections

As employees return to physical workplaces, the risk of new outbreaks is real. Learn what employers can do to mitigate this risk.
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Blog

The COVID-19 Crisis Sets The Direction For Europe’s Job Market

The COVID-19 crisis on its own won't fundamentally change the workplace. Yet by accelerating trends such as remote work, workspace virtualization, and automation, the pandemic is transforming the European job market.
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Blog

Mental Health: Keep The Conversation Open

With fear and anxiety on the rise, mental health support is a critical element of any post-pandemic business continuity plan. Learn the key trends and next steps for employers.
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Blog

Answering The Top Return-To-Work Questions For Our Government Clients

Learn more about translating social distancing guidelines to the workplace, providing safe commuting options, and more.
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The New, Unstable Normal

Learn how COVID-19 will change business and technology forever in this webinar

Blog

Why We All, Especially Leaders, Need Sports To Return

There is a surprising link between sports and the C-suite. Many of the same attributes that define a successful athlete also apply to a strong executive: the drive for greatness, resilience, determination, love of competition, and appreciation for leading and being a part of a team.
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Blog

The Future Of Work Starts Now

Thanks to COVID-19, the future of work starts now. Uncover the four shocks that were already going to pass through today's workplaces, affecting employees, leaders, and organizational mandates. But now, they are all accelerated.
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Security & Risk

Blog

Vaccines Bring Hope, But New Challenges Arise

There are now multiple COVID-19 vaccines paving the path to an eventual recovery of social and economic activity lost to the pandemic since 2020. However, it will not be an easy path due to tremendous challenges ranging from supply chain and distribution difficulties to ethical and policy-related concerns.
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Video

Managing The Risks Of The New Remote Workforce


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Blog

Infections Are Surging In The US, China, And Brazil — Exercise Caution In Your Return-To-Work Plan

Learn six important insights that will help your business plan a safe and productive return to work from the pandemic.
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Blog

Address Legal, Regulatory, And Operational Risks For The Return To Work

In addition to government guidelines, firms must consider a number of other factors in bringing employees back to work. Here are four areas you might not be thinking about.
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Blog

When It Comes To Saving Lives, Cybersecurity Pros Emerge As Influencers

As concerns swirl around COVID-19 contact-tracing apps, privacy and security leaders are playing a critical role in building public trust.
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Blog

How To Adjust Your Tech Budget To Survive Or Thrive In The Pandemic Recession

As firms emerge from the coronavirus pandemic, they need to realign tech spending to match post-pandemic priorities. Here are some tools and insight that can help.
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Predictions 2021

Discover the most critical business trends of 2021 and how firms can accelerate out of the crisis.

Blog

The Security Snapshot: Embracing The New Norm

Our security analysts provide guidance for managing security and risk during the coronavirus pandemic.
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Blog

Business Resilience Is No Longer Optional

In the 2020s, the aftermath of the pandemic and ongoing systemic risk will force every company to become much more resilient. In fact, we believe that resilience — the ability to deliver on your mission and vision regardless of any kind of crisis or disruption, be it extreme weather, political upheaval, cyberattack, or the next disease outbreak — will become a competitive advantage.
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Tech

Blog

Don’t Let Pandemic-Driven Tech Decisions Impact Your Opportunity To Be Future Fit

After a period of scrambling many technology leaders are looking to get their technology strategy back on track. Here's how you can do it.
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Blog

Finally, A US Digital Stimulus Package … But One That Only Keeps The Lights On

When US President Joe Biden signed the American Rescue Plan Act into law, he added $1.9 trillion of economic stimulus to the $2.2 trillion provided by the Coronavirus Aid, Relief, and Economic Security Act and $0.9 trillion included in the federal government’s appropriations bill for 2021. This brings the combined fiscal stimulus of the Trump […]
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Blog

Don’t Let A Crisis Waste Innovation Opportunity

Crisis-Driven Innovation — A Wake-Up Call There is nothing like a crisis to fuel innovation. In a crisis, people and businesses can behave in extraordinary ways. Throughout the COVID-19 pandemic in 2020, innovation and invention jumped to the fore as industries pivoted. Distillers and brewers repurposed alcohol for hand sanitizers, and engineering companies made ventilators. […]
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Blog

Top Tips To Keep Your Innovation Practice Alive While Everyone Is Working From Home

From in-home virtual reality labs to surprise gifts mailed to colleagues, creative ideas abound to keep teams motivated.
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Webinar

The Future Workplace: Top Considerations for Technology Leaders in Europe

Discover the trends and opportunities for European technology leaders when planning their return to the workplace.
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Blog

The $1.9 Trillion American Rescue Plan Seals The Deal For 6% US Tech Market Growth In 2021

On March 11, 2021, President Biden signed the $1.85 trillion coronavirus relief act, officially called the American Rescue Plan. This fiscal boost — coming on top of the $900 billion relief bill adopted in January 2021, the prospect of most American adults getting vaccinated by June, and the $1.6 billion increase in personal savings in […]
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Blog

COVID-19 Accelerated Your Digital Momentum — Don’t Slow Down Now

Digital leaders may never have a better chance to drive lasting business transformation and instill a digital-first culture than they do right now. Learn why.
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Blog

COVID-19 Offers The Opportunity To Redesign The Physical Office

In the wake of COVID-19, organizations must redesign mobility solutions to shape resilient and adaptive future workspaces.
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CX & Marketing

Blog

How To Make Sense Of Consumer Behavior After The Pandemic

Although it’s tempting to view the pandemic as a finite period in time and bucket consumer behaviors into “pre-pandemic” and “post-pandemic” states, over two decades of deep global consumer research remind us it's not that simple.
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Blog

Adopt Three Practices To Boost Resiliency For Customer Service

Organizations that can rapidly react to changing customer behavior will lead. Those that struggle to meet the demands of this altered economy will fall further — if not entirely — behind.
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Blog

Customer Service Technologies Are Variably Effective: Know Your Options

The pandemic has elevated the importance of the customer service organization — and uncovered gaping holes in customer service processes and technologies. Read three key takeaways from our recent survey into customer service tech.
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Blog

How Did I Score On My Channel Outlook For 2020?

In what was one of the most challenging years for many of us, the channel experienced more change in 2020 than in the past 39 years combined. Revisit our 2020 channel predictions, and see which of our calls proved true, which accelerated, and what it means for 2021. That being said, many of the calls that I did make not only became true but accelerated due to COVID-19. That being said, many of the calls that I did make not only became true but accelerated due to COVID-19.
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Blog

Consumers Ride A Rising Tide Of Consumer Energy Into 2021

Consumer energy is rising again. The latest pulse reveals that, over the course of the past three months, overall consumer energy has moved from 39 up to 43, and consumer energy has grown along every key emotional dimension.
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Blog

Important Questions To Answer Before Making Your Events Virtual

In this Q&A format, we ask — and answer — important questions marketers should address to make their virtual events deliver value to attendees and profits to their business.
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Blog

In Times Of Crisis, Empathy Fuels Loyalty

We've identified four risk profiles to help understand global consumers' sensitivity to health and financial risks in relation to the COVID-19 pandemic.
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SiriusDecisions

B2B Crisis Preparation: Anticipating Threats And Planning For Execution In A Serious Event

Learn the steps for developing a thorough crisis communications plan that provides the basis for sound decision making.

Blog

2020 B2B Marketing Practices That You Should Keep (Or Adopt) In 2021

Eager as B2B marketers may be to turn the page on 2020, there were clear positives amid the challenges. Here are eight lessons to carry into the new year.
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