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Posted by Courtney Bartlett on April 4, 2014
Valar Morghulis, service management professionals.*
If you're reading this blog, chances are pretty high you're a nerd. Therefore chances are also high you're at least aware (or a fan) of author George R. R. Martin's epic fantasy novels A Song of Ice and Fire now adapted into the dark and stormy HBO series: Game of Thrones. Now, chances are slightly less high you're the kind of fan who has crafted a dragon headdress made out of construction paper in anticipation of this weekend's premiere of season four, but I digress...
Whether you're a (big) fan or not, much can be learned from the trials, tribulations, betrayals, deceptions, swords, and sorcery surrounding the characters of the "known world" as they jockey for the right to rule the seven kingdoms and sit upon the iron throne. And you needn't speak Dothraki to be able to understand the (fairly non-spoilery) lessons below culled from Game of Thrones, and practice them in the game of service management:
And so, service management professionals, let's heed these lessons from old gods and new, and reign in a new season of service management (dragon costume: optional).
*In High Valyrian, Valar Morghulis means "all men must die;" it is a customary greeting in the land of Essos.
**“Dragonfire” in High Valyrian, and the word Daenerys uses to command her dragons to breathe fire.
Note: I have not read all the books (only book one), and so my analysis is based on the storyline of the HBO series. I welcome any critique, insight, or comments!
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