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Posted by Connie Moore on April 17, 2012
IQPC’s Process Excellence for Financial Services conference just got to one of my favorite topics — change management. The more I work in process transformation, the more I realize that change management is absolutely crucial for determining success or failure. Also, driving innovation and sustaining a culture of innovation is closely linked to how well the organization does change management.
The panelists include:
Here are some of the key issues that surfaced during today’s discussion of change management gotchas:
It’s interesting — the need for a communication plan didn’t surface in this discussion — yet it is SO important. In fact, “communication, communication, communication” is the single most important part of change management’s success or failure. Many change initiatives start out with a bang, communicating the goals, strategies, and business purpose. But eventually communications starts to peter out and eventually end with a whimper. I’ve recently found myself saying to people “you cannot overcommunicate.” So I would add insufficient communications to the list of gotchas.
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