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Posted by Connie Moore on January 17, 2012
Most BPM practitioners already know that social networks and analytics play an important role in today’s BPM suites. Here’s how:
But BPMS vendors and practitioners also miss the boat. Yes, they use social for discovery and analytics for optimization, but they are leaving both out of the execution phase. For example, what if organizations also did this:
This vision is great, but here’s the problem: Very few BPM practitioners understand how to use analytical tools like next best action, and very few data pros understand business processes. The biggest challenge isn’t to extend social and analytics for process execution; that can be done. The challenge is to find people who know how to put data and process together.
Once you tackle the skills and add social and analytics to process automation, the insights you gain about your customers, products, and competitors and factor into your processes could expand exponentially.
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