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Posted by Connie Moore on September 1, 2011
Have you ever thought seriously about the future of business processes? If not, it’s time to. With trends coming at us fast and furious — business transformation, the age of the customer, mobility, cloud, social, process outsourcing — processes of the future will look very different from how we work today.
Forrester is in the process (pardon the pun) of looking at business processes in 2020. We’ve interviewed 10 major thought leaders at large global organizations and a number of systems integrators and vendors in the BPM space. Wow, have we learned a lot from these deep thinkers! Many of the trends they identified are already being actively worked on in their companies — so these are not just pipe dreams — and include:
These are only highlights — the report will be out soon.
With that in mind, Forrester’s research team serving business process professionals has not one but two upcoming Tweet Jams. On September 7 from 2:30 pm to 3:30 pm ET, we will hold a session on the future of business process and shine a light on what thebusiness process professional’s job will look like in 2020. Participating in that session will be Craig Le Clair (@csleclair), Connie Moore (@cmooreforrester), Paul Hamerman (@paulhamerman), and Clay Richardson (@passion4process).
We will discuss the following topics(and probably more, since the discussion also goes where you lead us):
On September 8 from 11:00 am to 12:00 pm ET, we will tackle customer empowerment, which will play a pivotal role in the evolution of the business process role. Participating in that session will be Bill Band (@waband), Craig Le Clair (@csleclair), Derek Miers (@bpmfocus), and Connie Moore (@cmooreforrester).
We will address the following topics:
So please follow us and join in on the discussion. We’ll be using the hashtag #BPF11. And, if you haven’t done so already, check out our upcoming Business Process Forum, at which we’ll dig deeper into these subjects.
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