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Posted by Clay Richardson on August 26, 2011
Earlier this year, I was invited to participate in an internal debate across the Forrester team serving the business process professional role on “The Future of Business Process: Packaged Apps vs BPM.” Our key takeaway: Organizations need to move away from siloed views of the business process domain and develop a more holistic view of business processes across both packaged applications and BPM disciplines. In short, we agreed that business process pros should embrace “big process thinking,” as we’re beginning to call it, to deal with increasingly splintered and fragmented processes that span across packaged applications, BPM suites, on-premises solutions, cloud-based solutions, mobile platforms, and social environments.
Following this debate, key Forrester business process analysts embarked on new research to flesh out exactly how business processes — and the business process discipline — will need to evolve in the face of continuous disruption and competitive threats. Over the past three months, we interviewed firms with leading business transformation programs, industry thought leaders, and technology vendors to paint a picture of what business processes will look like in 2020. Based on these interviews, business process will evolve over the next decade to become:
We will explore these key drivers and themes at Forrester’s Business Process Forum 2011, September 22-23 in Boston. I am leading a series of analyst presentations organized around “Transforming Customer Experience Using Outside-In Thinking!”, where I will be exploring the challenges and emerging best practices for embracing “big process thinking,” including several sessions on extending business processes to the app Internet and mobile channels to deliver integrated customer experiences. I hope to see you there!
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