Posted by Clay Richardson on February 25, 2010
Populism, defined either as an ideology, a political philosophy, or a type of discourse, is a type of political-social thought which juxtaposes "the people" against "the elites", and urges social and political system changes (from Wikipedia) A changing workforce – Meet Michael (see below). According to Forrester's latest Workforce Personas research (covered by Ted Schadler ), Michael represents 28% of the workforce. Michael is a social butterfly, is very mobile, and has better technology at home than what his employer issues to its workforce. In other words, Michael is pretty tech savvy and wants greater control over his work environment and business processes. Business leads fed up waiting for IT – Often IT is tied up with big corporate initiatives - ERP, CRM, SCM - and the business users can’t get any support for BPM so they turn to the cloud as a solution. One “Michael” we recently spoke with decided he couldn’t wait any longer for IT to help him with his broken process, so he took his process into the cloud. This “Michael” used Appian’s BPM SaaS offering to build out and deploy his business processes with zero help from IT and at a fraction of the cost. Greater focus on personal productivity – With a smaller workforce, employees across the board are feeling the heat. End users are pushing business process professionals and IT to provide better tools for monitoring and managing personal productivity. Recently, I downloaded Xobni ( www.xobni.com ) a neat little Microsoft Outlook add-in that provides e-mail analytics – I can view who sends me the most e-mail, how many e-mails are sent directly to me vs. cc:’d, and other e-mail related analytics. It’s a really nice and simple tool for spotting e-mail trends and improving my productivity with my out-of-control in-box. Your end users want these same types of simple tools to help them better manage and learn from the business processes they interact with every day. Internal social business networks – At its core BPM has always been a social activity. Bringing teams together to collaborate on describing, defining, and scoping their process solutions. In the past only the “chosen few” were included in the process improvement conversation (i.e., business process re-engineering). But now everyone wants in on the conversation – including your front-line workers, your customers, and your partners. If you don’t find a way to bring their voices in to the conversation, expect to see “shadow” processes pop up that you have little control over.
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