Podcast: Developing Your Lean Process Improvement Game Plan

Our latest featured podcast is Clay Richardson's "Developing Your Lean Process Improvement Game Plan".

 

BP&A Senior Analyst Clay Richardson interviews Tom Higgins, CIO with Territory Insurance Office, a commercial insurance and financial services firm based in Darwin, Australia. The discussion covers how TIO was able to deliver value to the business by delivering business process management in a cost effective way – without the usual bloat and excessive overhead associated with enterprise BPM initiatives.

 

 

 

 

We look forward to your questions and comments.

 

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