Cisco Acquires Jabber - Can They Recast Collaboration?

Rob Koplowitz

Robkoplowitz By Rob Koplowitz

Today, Cisco announced their intention to acquire Jabber, a major player in enterprise instant messaging. On the heals of Cisco's acquisition of PostPath for email, it's becoming clear that Cisco is really serious about collaboration. Not only are they serious, but they are begining to execute on a very compelling strategy. Some of the more interesting aspects of this move:

  • Jabber continues to fill out Cisco's collaboration portfolio by adding secure instant messaging and persistent chat. Now, they have their established position in unified communications, voice conferencing, telepresence and WebEx web conferencing and email, instant messaging and persistent chat coming on line. If Cisco can drive deep integration across all of these components and do it at a reasonable price point, there will be real value in the bundle.
  • Jabber is well positioned for cloud deployment. Their core differentiator has long been massive scalability with a design goal of serving millions, rather than thousands of users. If you want to take on market leaders Microsoft and IBM, you need to identify and exploit a market disruption. Cloud-based collaboration could be just the disruption Cisco needs. Massive scalability helps a lot.
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Meet One-On-One With Forrester Analysts At Our Business & Technology Leadership Forum 2008

Sharyn Leaver

Consistently rated as one of the most popular features of Forrester Events, one-on-one meetings give you the opportunity to discuss the unique technology issues facing your organization with Forrester analysts. Business & Technology Leadership Forum attendees may schedule up to two 20-minute one-on-one meetings with the Forrester analysts of their choice, depending on availability. Registered attendees will be able to schedule one-on-one meetings starting on Monday September 15, 2008. Book early!

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Meet One-On-One With Forrester Analysts At Our Business & Technology Leadership Forum 2008

Sharyn Leaver

Consistently rated as one of the most popular features of Forrester Events, one-on-one meetings give you the opportunity to discuss the unique technology issues facing your organization with Forrester analysts. Business & Technology Leadership Forum attendees may schedule up to two 20-minute one-on-one meetings with the Forrester analysts of their choice, depending on availability. Registered attendees will be able to schedule one-on-one meetings starting on Monday September 15, 2008. Book early!

Read more

Meet One-On-One With Forrester Analysts At Our Business & Technology Leadership Forum 2008

Sharyn Leaver

Consistently rated as one of the most popular features of Forrester Events, one-on-one meetings give you the opportunity to discuss the unique technology issues facing your organization with Forrester analysts. Business & Technology Leadership Forum attendees may schedule up to two 20-minute one-on-one meetings with the Forrester analysts of their choice, depending on availability. Registered attendees will be able to schedule one-on-one meetings starting on Monday September 15, 2008. Book early!

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Google Launches "YouTube For The Enterprise"

Ted Schadler

TedschadlerBy Ted Schadler

Today, Google announced Google Video for business, a new cloud-based collaboration service that gives employees the same ability as consumers to upload, find, view, and share video clips. It's YouTube for the enterprise, folks. See Rob Koplowitz's and Kyle McNabb's report for more on cloud-based collaboration services.

Not that Google's the first company to introduce this service. Startup Veodia launched its cloud-based enterprise video service in 2007. Both moves are part of the video-ification of business, what Forrester's Henry Dewing calls "The Screening Of Global Business."

I think this is an important innovation for the enterprise because it will allow a million video flowers to bloom: training videos, meet-the-team videos, rally-the-sales-troops videos, learn-about-my-product videos, customer-win videos, walk-through-the-power-generation-plant videos, corporate-event videos, how-its-made videos. You get the picture.

Google Video for business:

  • Is bundled into the Google Apps Premier Edition. So even if you don't need cloud-based email, calendaring, document sharing, or team sites, if you buy video, you get the whole suite of collaboration tools.
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The Dark Horse Moves Forward In The SaaS Collaboration Race

Rob Koplowitz

RobkoplowitzBy Rob Koplowitz

Today, Cisco announced its intent to acquire PostPath, a provider of email solutions. Interesting news. As parts of the collaboration stack become increasingly commoditized, the lure of moving the functionality up to the cloud and letting someone else take on the day to day responsibility becomes increasingly attractive. Cisco is at the center of this trend with its WebEx brand. Web conferencing has yet to gain widespread adoption in the corporate data center. It's almost as if the market just decided that as cool as web conferencing may be, I don't want to bother with installing servers and running them. Let someone else do that.

Is broad based collaboration the next big app to move to the cloud? Could be. Microsoft thinks so. They have moved quickly and decisively into cloud based collaboration, first with the acquisition of WebEx's chief competitor, PlaceWare (now LiveMeeting), and more recently with their announcement of Microsoft On-line Services. Google thinks so, too. They have been morphing their consumer collaboration offerings like G-Mail and Google Apps into business ready offerings for the last couple of years. IBM, too, with their evolving vision for Project Bluehouse and its focus on enterprise ready social computing in the cloud.

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Trip Report On iPhone Vs. BlackBerry: Part 1, Typing

Ted Schadler

TedschadlerBy Ted Schadler

Let me begin by saying that I believe it's time for Information & Knowledge Management (I&KM) professionals to get into the enterprise smartphone debate. After all, the killer application for smartphones is email, calendars, and contacts -- all collaboration apps. And the future of collaboration is pervasive -- anytime, anywhere, any device. Your information workers need them. You should help define the strategy.

So here we go with Part 1 of a multipart blog post on my experience with these two devices.

I recently took a two-week family vacation to Oregon and funky Northern California. Nothing like eating Humboldt Fog cheese on the beach in the Humboldt fog. The four of us camped some and stayed in some lovely B&Bs. As badly as I wanted to be off the grid, I decided that it was best to have a cell phone to take care of essentials.

So it was a prime opportunity to compare a two-year old BlackBerry Pearl against an iPhone 3G to see which one best handled the common collaboration issues that come up on a vacation: email, directions, schedule, contacts, and "rapid research." Oh yeah, both devices use AT&T's network.

I have some particular attitudes towards my cell phone.

  • First, it has to fit into my pocket.
  • Second, I don't suffer lousy interfaces; if it doesn't work the first time, I usually give up.
  • Third, it's a phone first.
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What's A Zettabyte? I Don't Know, But It's Coming Soon

Ted Schadler

TedschadlerBy Ted Schadler

What's a zettabyte? It's the same amount of information found on 500 billion DVDs or 75 full-length movies for every human on the planet. And a half a zettabyte, a mere 250 billion DVDs' worth, is the number of bits that Cisco expects to fly around the Internet every year in 2012.

The networking giant has created aVisual Networking Index, a detailed measurement of annual business and consumers Internet traffic. In a recent conversation with Cisco senior analyst Arielle Sumits, we learned that Cisco has used this index and a lot of detailed data to calculate that the public and private Internet will carry 6 times the amount of traffic in 2012 as it does today.

The big driver of that torrent is, of course, video. By 2012, Internet video alone will be almost 400 times the size of the entire US backbone in 2000. Add downloadable HD video, Telepresence, and Internet traffic to the television, and the volume of bits is staggering, even higher than the P2P traffic.

Wow, that's a lot of bits. But what does it really mean? I think it means three things for Information & Knowledge Management professionals:

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Get Engaged With Forrester's Business Process & Applications Research Survey Panel

Sharyn Leaver

Take Our Current Survey And Join The IT Research Panel To Shape Our Research


In our efforts to become increasingly more relevant to the day-to-day concerns and research needs of BP&A professionals we’re asking you to participate in our current Business Process & Applications Survey. With your insight, our analysts will learn more about your evolving role in the enterprise and prioritize their research plans to better address the pressing issues that BP&A professionals face.


Click here
to take our current role survey.


For your participation, the team looks forward to sharing all aggregate data from this study and all research reports, teleconferences, and deliverables that result from analysis of this data.


Interested in joining the IT Panel?

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Learning Simulations: Harvard Business Publishing Sets The Stage For Exploring Real Business Situations

Claire Schooley

Claireschooley_2By Claire Schooley

In the beginning of the year, Harvard Business Publishing launched a collection of online simulations as part of its curriculum that expose learners to real business situations and enforce essential corporate skills. Learning simulations are interactive models of real-life processes, events, or interactions that have distinctive learning outcomes. Users can manipulate variables that change the state of the model — they can make mistakes, learn from them, and try again — emulating a real "learning by doing" approach. With these online simulations, learners can engage in common business situations within realistic scenarios, and learn how to fine-tune their communication, analytical, and decision-making skills.

The first simulation, Universal Rental Car is a pricing simulation focused on teaching employees pricing skills in a managerial environment, as learners take on the role of regional marketing manager at a rental car agency, and are tasked with pricing rental cars in cities across Florida. Sample the Universal Rental Car simulation (login = user, password = user) for three rounds, and explore the Prepare, Analyze, and Decide tabs.

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