IBM's CIO study reveals where you should focus your IT leadership efforts

Tim Sheedy

In September this year (2009) I was invited to New York City by IBM to preview their soon to be released CIO study. Very soon after my return home I wrote up an insightful, relevant, and actionable blog post on what I learned at the event. Of course you are going to have to take my word on this, as for some reason I can't find it... It has disappeared into the ether (perhaps I didn't hit the "Save" button at the bottom of the page?). So, despite that fact that the study was released three months ago, I am going to redo my analysis of the study - although now that some local (Australian & Indian - sorry rest of Asia Pacific!) results have been released there is some more relevant information available.

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When is enterprise mobility not really ENTERPRISE mobility? (hint - most of the time!)

Tim Sheedy

We often hear about how important enterprise mobility is to businesses. For years ICT events companies have been holding events about "enterprise mobility" and "the future of wireless" etc - and they have filled halls with attendees and sponsors/exhibitors.
 

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CIOs Spoke, We Listened - Research Focus For 2010

Sharyn Leaver

This past summer, Forrester conducted a series of in-depth interviews of CIOs (as well as some directors of IT planning and finance) to get a better understanding of their roles:  how they see the role in the context of their organizations, how they are evaluated by senior management, their key success imperatives, and their information needs.  We sat down with each of them for an hour to help shape how we support the most senior executives within IT.
 

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IBM Lotus Sametime 8.5 Is "Click To Conference"

Ted Schadler

Ted-Schadler  by Ted Schadler

Pal Henry Dewing and I heard yesterday from IBM's Rob Ingram about Lotus Sametime 8.5, the real-time collaboration product available on December 22. Lotus Sametime is the client/server product that first made enterprise instant messaging a global possibility back in 1998.

This dot release is IBM's first major overhaul of its real-time messaging product in three years. (My take is that IBM kept the 8.x version number to align it with the current Notes/Domino version.) For those firms that understand the power of real-time collaboration tools -- the ability to get an immediate answer, hold a virtual ad hoc meeting, or ping someone without bothering them with a phone call -- this product is an important upgrade.

Why? Because it's got the core elements of click-to-conference -- not just instant messaging and presence -- baked into it. And for ad hoc collaboration, click-to-conference is a much richer and easier thing to do than loading up separate applications for instant messaging, video conferencing, and Web conferencing.

I think of click-to-conference is "the ability to have an ad hoc meeting supported with rich media whenever you are online." It includes these elements:

  • One click to send out an invitation via instant messaging.
  • One click to join a meeting.
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Telepresence As Global Conference -- It's Almost Like Being There.

Ted Schadler

Ted-Schadler  by Ted Schadler

I had the chance to join 50 other people at a telepresence event last week. This one took place in real-time using Cisco's TelePresence rooms. (Okay, full disclosure, it was a Cisco industry analyst event held on December 9th.)

(This is a long post, so for those looking for key lessons and gotchas, just scroll now to the bottom.)

For those of you who've been asleep for the last 4 years as first HP and then Cisco followed by LifeSize, Polycom, RADVISION, Tandberg, and Teliris demonstrated the like-being-there experience of telepresence, it's pretty amazing stuff. Video conferencing with near face-time quality. You can in fact see the whites of their eyes.

Companies like P&G, GE, and Dreamworks are using telepresence technology to slash executive travel and give technical staff the tools to collaborate across massive distances with almost the same experience as being there (save the ability to shake hands, share a meal, and have a side conversation).

I first experienced telepresence in 2004 at HP's Corvallis, OR, lab, and it blew me away back then. It's only gotten better. (Colleague Claire Schooley has calculated the ROI of telepresence for those thinking about this technology.)

Back to this telepresence event:

  • Cisco used 12 telepresence rooms in at eight cities: Boston, New York, San Jose, Toronto, Copenhagen, Amsterdam, and Bedfont outside London.
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Smart Computing Will Create Growth Opportunities -- and Challenges -- for IT Vendors

Andrew Bartels

Since 2004, I have been arguing in my research that the tech market would enter a new cycle of innovation and growth starting in 2008. This thesis was based on my review of the US tech market since the 1950s, which showed a pattern of eight-to-ten year cycles of strong growth in tech purchases, followed by eight years of modest growth. This pattern had repeated three times, first with the introduction of mainframe computers in the late 1950s and 1960s, then with the arrival of personal computers in the 1970s and 1980s, and then with ERP software, client-server systems, and the Internet in the period from 1992 to 2000. Based on this pattern, I predicted that the tech market (at least in the US) would grow at about the same rate as the overall economy from 2004 to 2007 as business "digested" that third wave of technology, then decline in 2007 or 2008 due to a recession in that period ("IT Spending Outlook: 2004 To 2008 And Beyond -- Waiting For The Next Big Thing": http://www.forrester.com/Research/Document/0,7211,35063,00.html; "Expect A Tech Slowdown Before The Next Boom -- Forrester's Long-Term IT Spending Forecast For The US, 2005-2010": http://www.forrester.com/Research/Document/0,7211,37816,00.html). While not all aspects of these predictions have come true, overall I believe they were a generally accurate forecast of what happened in the tech market from 2004 to 2008.

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Harness The Power Of Workforce Personas

Ted Schadler

Ted-Schadler  by Ted Schadler

Do you truly understand your workforce and what they need from technology? Hint, it's a loaded question. You might think so, but you'd probably be wrong. They're not like you. Not at all.

We weren't sure, either, which is why we surveyed 2,001 US information workers -- people that use computers in their jobs to find out what technology they use and what they need to be successful in their jobs.

We discovered something that consumer market researchers have known for generations: Not everybody needs or wants the same stuff. So we drew on our decade of experience with quantitative analysis and created a segmentation that highlights the differences between employees based on their need for location flexibility (mobility) and their application use:

  • Location flexibility, a.k.a., mobility -- drives differences in the need for smartphones, wireless networks, collaboration tools, and telecommuting support.
  • Application use drives differences in social computing, consumerization of IT, and tolerance for virtual desktops.
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Q&A: Three Tech Movements CIOs Should Know

Sharyn Leaver

On Tuesday of this week I hosted a webinar along with Ted Schadler and John Rymer — "Harnessing Key IT Trends — Three Tech Movements CIOs Should Know." As promised, below are the answers to attendee questions that we weren’t able to cover during the webinar.

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Disease, drug wars and data centers

Jennifer Belissent, Ph.D.

Just thinking about Mexico and the cards it was dealt getting blamed for swine flu. I was recently in Europe, and was surprised to hear friends refer to H1N1 as the “grippe mexicaine” or “Mexican flu”. There is even a dedicated website by the same name — grippemexicainehttp://www.lagrippemexicaine.com/. You don’t hear that in the US. We may demonize the swines but not our neighbors, the Mexicans. But, even the Mexican press attributes the outbreak to local pigs, hence the theory this particular flu had its origins in Mexico.  That theory or the flu itself is blamed in part for the severity of their economic downturn – along with the global financial crisis (and in particular its dependence on the US) and domestic drug wars.

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New Technology Trends Shift IT Skill Requirements

Marc Cecere

Are you implementing or considering technologies, such as Social Computing and Cloud-based platforms?  Is IT positioned to exploit these technologies?

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