Presenting Four Cases That Can Help You Transform Your Organization Into A Social And Collaborative Business

TJ Keitt

My colleague Ted Schadler and I recently completed a six month investigation into social business and collaborative transformation. As the title of the report -- The Road To Social Business Starts With A Burning Platform -- suggests, these complex workforce programs work when there is a compelling motivation to change behaviors among employees, business sponsors, andRead more

A Structural Tune-Up For An Applications Organization

Marc Cecere

I was talking with a client the other day about the reporting structure of her applications organization. The group had a single leader, but underneath, it was subdivided into groups that were a combination of technology (website, data analytics, intranet), business unit (four major ones), and IT processes (QA). The leader of this group knew that every organization is different based on the culture, size, maturity of managers and a dozen other factors. However, she was seeing a lot of friction between groups and wanted to know what structural changes other organizations had made and what the tradeoffs were.

We started by talking about the direction of the organization. In particular, she needed to determine if the business units were moving to greater integration of their data and processes or whether the business silos formed were just fine. Though most organizations are moving to greater integration, this is not an obvious answer, as some companies have run-off business areas that are in maintenance mode and may be kept separate. For this call, she asked that we assume the company needed greater integration. There were other drivers around growth and cost containment that we discussed as well.

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Best In Cloud Award Winner - Congratulations From Forrester

Stefan Ried

 

Computerwoche Germany has organized this week the second annual BestInCloud Award. I had the honor to be on a jury for this unique award again. The BestInCloud Award is really unique, as it does not simply compare cloud products. It is looking at successful implementations of real cloud projects in Germany. The balance of great customer value AND a good leverage of an underlying cloud IaaS, PaaS, or SaaS is the secret source to convince the jury. I'd like to congratulate this year's winners and share with you what impressed me personally most with these projects:

 

SaaS - Public Cloud: arvato systems GmbH 

Customer: Janssen KG

Project: farmpilot - mobile farm management 

This project was the only SaaS application heavily leveraging mobile access to the cloud in addition to bringing multiple companies, including farmers, contractors, and agricultural traders, together in a way it would never be possible if a single company owned a system on premises.

 

SaaS - Privat Cloud: Plex Systems, Inc.
Customer: Inteva Products, Inc.
Projekt: Inteva Products, Inc. implemented an integrated ERP system for manufacturing

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Huawei Reaches The Next Stepping Stone In Its European Market Activities

Dan Bieler

During Huawei’s 2012 EMEA Analyst Event in Amsterdam, Huawei emphasised once again its commitment to Europe and its dedication to innovation. With sales of $3.8bn, 7,300 staff, around 800 of which are in R&D, and 10 R&D centres in Europe, Huawei has positioned itself as a leading provider of network infrastructure in the region. The main themes that we picked up during the event are:

  • Its carrier activities are increasingly dominated by software. Huawei emphasises the role if IT and software as a core focus area of its carrier network infrastructure activities, which still account for 74% of sales, going forward. Softcom, Huawei’s strategy to drive software defined networking and to move towards a flatter network architecture, is central to this transformation. By 2017, Huawei aims to generate around 40% of its network infrastructure revenues from software-related activities. The central goal of Softcom is to decouple applications from hardware in the network infrastructure and to integrate multiple operating systems into one cloud-based operating system. To succeed, Huawei needs to attract top IT expertise. Its partnerships with leading universities and research organisations like Fraunhofer-Gesellschaft go some way.
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Meeting Of The Minds 2012: A Glimpse At The Future Of Work And Innovation

Jennifer Belissent, Ph.D.

A few weeks ago, I attended the Meeting of the Minds 2012, a conference dedicated to urban planning and sustainability, or smart cities. The conference was a great balance of academics and nonprofit advocates, city practitioners, and technology vendors. That is to say, it was exactly what it set out to be – a “meeting of the minds” – and was refreshing for those of us who spend a lot of time in the technology world. 

 The event started with several walking tours of San Francisco. I joined the Arts, Innovation and Sustainability Tour of Central San Francisco. The tour started with several LEED-certified buildings, including the headquarters of the tour’s host, San Francisco Planning and Urban Research (SPUR), a nonprofit, public-private collaboration with a mission of promoting urban innovation in the city. Next up was the 5M Innovation Project, which is itself an example of urban innovation. 

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iPad Mini And iPad 4th Generation Fulfill A Market Mandate -- What CIOs Need To Know

Ted Schadler

Apple mastered the role of mass market volume and the role of the content ecosystem when it took iPod down market with the iPod Mini in 2004 and iPod Shuffle and iPod Nano in 2005, even as it steadily improved the iPod itself. Apple thus staved off competition from competitors like Creative, iRiver, Samsung, and Sony by offering a player at every price point. The result is a persistent domination of the MP3 player market and its attendant ecosystem: app store, customer base, and content portfolio. In other words, iPod Mini, iPod Nano, and iPod Shuffle made the Apple ecosystem powerful and momentous.

But while Apple created the modern tablet market, its dominance was not assured with a single form factor. Despite that the App Store has 275,000 iPad-specific apps. Despite the fact that already 200 million people are running Apple's latest iOS6 operating system. Despite the fact that Apple has paid $6.5 billion to developers building iOS apps so far. (These numbers all crush the Android and Windows mobile ecosystems.)

Despite all that, our Forrsights Workforce data shows that Apple's share of tablets in the workforce shrank from 67% in 2011 to 53% in Q2 2012. Samsung and Kindle Fire, took the bulk of that shift: Samsung has 13% of the global workforce tablet installed base in Q2 2012 and Kindle Fire has 5%. Both brands rely on small form factor tablets.

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Tech Buying Is On Hold Until After The Election

Andrew Bartels

We are just at the start of the earnings releases on Q3 2012 vendor revenues and a week and a half from the first release of US GDP data on business technology investment in the quarter, but it is already clear that Q3 2012 will be a weak one in terms of tech market growth. IBM reported a 5% revenue decline its third quarter; Microsoft had an 8% decline in total revenues, and we estimate a 5% decline in its sales to business; and Tibco had a 3% drop in its revenues for its quarter ending August 31, 2012. Oracle's software revenues for its quarter for the same period rose by 2% (with license revenues down 1%); and Accenture saw its revenues for the same period rise by just 2%. While there have been some positives — Tata Consultancy Systems' revenues were up by 13%, and Adobe had a 7% increase in its revenues — weakness has been the dominant story so far.

Is this the start of a downward trend in the tech market? I don't think so. Yes, there continues to be weakness in Europe, with most countries there in or close to recession. But the US economy seems to be gathering strength, with consumer confidence on the rise, retail sales increasing, and the housing sector improving. China, which had been showing signs of slowing growth, also appears to be picking up. So, the economic fundamentals are pointing toward an improving tech sector in Q4 2012 and 2013.  

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Ideas On How Mobile + PC Collaboration Tech Will Evolve - Will We See Any Advance This Week?

Frank Gillett

I’m attending Apple’s special event tomorrow and Microsoft’s Windows launch on Thursday in NYC, though I won’t be at the Google and Microsoft events early next week. I’m tuned in for hints of where personal computing technology is going — how will mobile and PC influence one another?

Back in April, I wrote about the idea of “frames,” a new form of peripheral displays or all-in-one PCs that work tightly with your mobile device or laptop. When you arrive at a desk and sit down to work, these frames would automatically display your work from the mobile or laptop, so you can continue working seamlessly on a large screen. And not just a large screen, one that has sensors, extra computing power, and a wireless connection.

So I’ll be watching for things like support in Apple’s Macs for receiving AirPlay from mobile devices or Microsoft announcing how SmartGlass might make it possible for your tablet and desktop PCs to work together better.

What kinds of cooperation features are you envisioning that make mobile and PC technologies work together better?

The Mobile Tsunami Reframes Windows As One Of Three OS Players

Frank Gillett

Windows 8 is a make or break product launch for Microsoft. Windows will endure a slow start as traditional PC users delay upgrades, while those eager for Windows tablets jump in. After a slow start in 2013, Windows 8 will take hold in 2014, keeping Microsoft relevant and the master of the PC market, but simply a contender in tablets, and a distant third in smartphones.

Microsoft has long dominated PC units, with something more than 95% sales. The incremental gains of Apple’s Mac products over the last five years haven’t really changed that reality. But the tremendous growth of smartphones, and then tablets, has. If you combine all the unit sales of personal devices, Microsoft’s share of units has shrunk drastically to about 30% in 2012.

It’s hard to absorb the reality of the shift without a picture, so in the report “Windows: The Next Five Years,” we estimated and forecast the unit sales of PCs, smartphones, and tablets from 2008 to 2016 to create a visual. As you can see below in the chart of unit sales, Microsoft has and will continue to grow unit sales of Windows and Windows Phone. But the mobile market grew very fast in the last five years, while Microsoft had tiny share in smartphones and no share in tablets. 

If you look at the results by share of all personal devices, below, you can see how big a shift happened over the last five years as smartphone units exploded and the iPad took hold. 

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Winners Of The 2012 Forrester Groundswell Awards (Business-To-Employee Category)

Philipp Karcher

We're excited to announce the first set of winners of the 2012 Forrester Groundswell Awards, honoring the best employee mobile, collaboration, and innovation stories. These awards are being announced today at Forrester's Digital Disruption Forum in Orlando. (The B2B and B2C awards will be announced next week). Once again we received many outstanding entries, but we gave extra points to the most innovative solutions with a measurable impact. Several themes emerged out of this year's entries:

  • Giving iPads to sales people is a hot mobile use case. We had multiple entries from organizations that give sales people or channel partners access to sales tools and resources on tablets. Replacing paper-based processes with always-current material is  convenient, cheaper than printing, and also creates an opportunity to wow customers during the sales process.
  • Companies are empowering employees with social tools to solve customer problems. In a world where technology has given customers incredible amounts of power, companies with turgid processes and departmental boundaries cannot be nimble enough to serve them. Only your employees can help — and they can only help you if you unleash them to use the same technologies that empower your customers. Both the winner and the runner-up in this year's Collaboration Program category integrated public social networks with internal business applications and used gamification to incent desired behaviors. 
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