Business Technology Strategy Template

Nigel Fenwick

Here’s a riddle: What is it that almost every organization believes it needs, many organizations have, and few organizations use? The answer is an IT strategy.

CEOs and CFOs task new CIOs and old CIOs alike with developing an IT strategy. But despite the millions of dollars, pounds, euros, and yen spent on creating IT strategy every year, few of these strategies will be put to effective use. The IT strategy is the foundation upon which CIOs communicate the value of IT across the enterprise. Despite this, or perhaps because of this, only 18% of organizations have IT teams that communicate the value of IT effectively.

And one of the most common questions I receive from clients since publishing the Business Technology Strategic Planning Playbook is "do you have a plan template we can use?" At last I can answer, "yes - here it is!"
 
What differentiates a good business technology strategy?
 
Read more

Cyber Breach Crisis For Mobile Operator Vodafone Has Implications For The Broader Telco Industry

Dan Bieler

by Dan Bieler and Ed Ferrara

Mobile Operator Vodafone Is In The Midst Of A Security Breach Crisis

Read more

Personal Communication Services and Social Collaboration Are Entering The Workplace

Dan Bieler

By Dan Bieler and Enza Iannopollo

Personal communications services, which we define as communication and collaboration services that merge private, social and business communication in one personal view, are becoming part of the work environment. Services like Skype or Google Apps allow users to speak and send messages across multiple communications services to communicate and collaborate just as they would as consumers within a corporate context. Empowered employees expect to use these collaboration channels not just for personal use but also for work.

Although Skype has been around for more than decade, the market for personal communications services in a business context is still very much evolving. The personal communication experience is complex and challenging, as individuals wrestle with multiple communications services to manage an increasingly diverse set of communication and collaboration technologies.

Read more

5 Steps to transform IT from order-taker to business partner

Nigel Fenwick

Let's face it, IT often suffers from a bad reputation. And in many cases it's well deserved. Over the years many IT leaders attempted to change IT's reputation by empowering other departments to dictate what IT should be doing — and in the process they became order-takers. And the portfolio of projects from well-meaning business leaders mushroomed. To cope with the overwhelming demand, IT established rigorous process around governance, forming committees with the power to determine what IT works on. And almost inevitably, many of these committees are bogged down by politics — meaning IT is not always working on the right things — and at the same time slowing down the whole pace of change. No wonder then that many people across the business spectrum view their own IT group as a slow, unresponsive impediment to getting things done. 

But CIOs the world over are actively engaged with their leadership teams in changing IT's reputation. The goal for these CIOs is to shift IT from order-taker to business-partner, helping shape future business strategy and using technology to increase the value their organization brings to the end customers of the business.
 
This transition is not easy. Nor is it guaranteed to work. Sometimes an IT organization's employees are simply unwilling or unable to embrace the change. Sometimes the reputation of IT is so sullied that nothing short of a cold-reboot will work (organizations going down this route will start by outsourcing all of IT, then they gradually hire back key skills needed to derive more effective business outcomes).
 
Read more

Presenting the 2013 Forrester Wave on Webconferencing

Philipp Karcher

Webconferencing is an important, multipurpose technology used by a quarter of information workers, half of which use it for work every day. It is a mature technology, with several vendors' products making it into the Leaders category of our evaluation. The Forrester Wave report updates our previous evaluation of the market and includes 11 products:

Adobe Connect, AT&T Connect, Cisco WebEx, Citrix GoToMeeting, FuzeBox FuzeMeeting, IBM Sametime*, IBM SmartCloud Meetings, InterCall Unified Meeting, Microsoft Lync, PGi GlobalMeet, and Saba Meeting.

Read more

Deutsche Telekom ought to play a more central role as energy sector ecosystems manager

Dan Bieler

By Dan Bieler and Holger Kisker

At its annual Energy Analyst And Sourcing Advisor Event in Berlin, Deutsche Telekom/T-Systems re-emphasized its commitment to service the energy sector with a dedicated offering. Over the last three years, Deutsche Telekom has spent significant resources in building up expertise to become a platform and service provider for the utility sector. Our main observations during the event were that Deutsche Telekom:

Read more

iOS7 on iPhone 5s Amps Up Apple's Focus On The Business Mobile Ecosystem

Ted Schadler
Apple's announcement yesterday of a new high-end iPhone running its new iOS7 operating system got lots of attention for improvements in things that consumers care about: fashion, entertainment, photography, device protection, and health, for example. My colleague Charles Golvin went deeper to analyze what these improvements mean to Apple's prospects as a premium phone maker.
 
Perhaps lost in the coverage was what the combination of new hardware and new software means for how businesses can use iPhones at work. The battle now is for business application developers and vendors, and Apple is on it. The formula for business success has become great products + great features for developers to harness + a great way to distribute and sell custom and commercial business apps. Apple's announcement yesterday focuses on the first two elements of that formula:
  • A focus on management APIs in iOS7 gives business software vendors new hooks to provide business-ready solutions. My colleague Christian Kane has written a Forrester report on the five major improvements in the control APIs. While an iPhone will never natively provide all the lockdown that a security-conscious CIO might want, Apple has consistently listened to the needs of mobile device and mobile application management. With these new APIs, the ecosystem of security and management vendors can ramp up their products to support CIOs rolling out BYO iPhone programs. Already, MobileIron has talked about what it will do to take advantage of this.
Read more

Getting The Most Out Of Open Data: Adaptive Intelligence For Better Social Outcomes

Jennifer Belissent, Ph.D.

Earlier this summer, I participated in Convergence 2013 in Paris with Christian Frisch, cofounder and CTO of Data Publica. In our session, we discussed the evolution of open data programs looking at the changing goals of cities and other public sector organizations as well as the persistent challenges they face. 

The momentum for open government and open data has certainly grown over the past few years. The initial push for open data was to know exactly where the government was spending money. With the economic downturn of 2008, that was imperative — and still is. In the US, USAspending.gov and Recovery.gov published government budgets and allocation of spending from the US Recovery Act. In the UK, Where Does My Money Go? similarly publishes government spending by department and region. Yet open data does more than increase transparency and accountability. We’ve seen some great strides in civic innovation — new apps for finding out when the bus is coming or where the nearest toilets are. Open data generates business innovation as well — new lines of business for existing companies and new startup businesses in a wide range of industries from healthcare to real estate to financial services. 

Read more

Meet The Mobile Mind Shift In Forrester's Podcast Series

Ted Schadler
A mobile moment occurs whenever someone reaches for their smartphone or tablet. And happens anytime they have an itch to scratch. And it's happening more frequently than ever as your customers and your employees are undergoing a mobile mind shift -- "the expectation that I can immediately get what I want in my personal context on my mobile device."
 
If it's your customer that's having a mobile moment, then you want to be there, don't you?
 
At Forrester, we've been spending a lot of time analyzing how mobile devices change the way companies engage their customers and employees. Across every role we serve, we're probing on what makes mobile different from PCs, different from Web, and different from traditional channels. My colleague Julie Ask and I spent some time recently with Tom Pohlmann, Forrester's Chief Marketing & Strategy Officer, to talk the mobile mind shift and what to do about it. You can hear that conversation in its entirety (episode 1) or in topic-sized chunks (episodes 2, 3, and 4) below.
 
 
Episode 1
Title: Embrace The Mobile Mind Shift
Description:  When it comes to mobile, most companies are simply doing “old things in new ways.” Mobile’s great promise is provide new value where organizations will internalize mobile to do “new things in new ways.” 
 
Read more

Introducing a New Program for CIOs at the World's Largest Firms

Sharyn Leaver

As the Practice Leader for the CIO role at Forrester, I have talked at length with many of our CIO clients about how they’d like to engage with Forrester - particularly when it comes to our Forrester Leadership Board community. Our current CIO Group is a robust community and I wanted to learn more.

A pattern quickly emerged - our CIO clients with 250+ FTEs want to interact with Forrester differently: their needs are focused on developing their team, and they want different deliverables than our core CIO Group.

Therefore, we designed a new program for these CIOs with more than 250 FTEs: The CIO Executive Program.

Offered exclusively to CIOs at the biggest global companies of $5b+, The CIO Executive Program addresses the unique challenges and opportunities faced by technology leaders at the world’s largest firms: a need to support and develop the leaders on their team, no time to read research or talk to analysts themselves, a desire to bounce ideas off of and be challenged by true peers, and a need to benchmark their IT organization against others.  

If you are interested in learning more about this program, to find out if you qualify, or would like to recommend someone for this exclusive program, please email us at flb@forrester.com.

Read more