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Posted by Christopher Stutzman on November 17, 2010
I recently interviewed a top marketing executive who summed up her journey to becoming a digital-era marketer by saying, “If you feel comfortable, you’re not transforming.” It might sound cliche, but today's most successful marketers are wholeheartedly embracing the "no pain, no gain" mentality.
Unfortunately, the story for most marketers goes more like "all pain, no gain." Over the past six months, I’ve listened to countless marketing executives explain that despite all of the heartache they are enduring, they don’t feel like they are making much progress. In fact, in a recent study by Accenture Interactive, only 4% of marketing leaders feel that they are very prepared to exploit digital marketing opportunities.
So, what’s the problem? In short, marketers are stuck in a world between the old rules and the new rules. To deal with the new rules of changing media, technology, and consumer behavior, many marketers delegate emerging marketing solutions to a handful of external partners or internal "experts." In doing so, they have enabled the rest of the organization to behave much like it did 10 years ago, clinging to the old rules. And until marketers reconcile their internal organizations, they will be fighting a long, painful battle to survive.
To Avoid Extinction, Marketers Must Replace The Bad Habits Of Traditional Marketing With The Habits Of Adaptive Marketing
After interviewing more than 20 of the most successful marketing executives and thought leaders from around the world, Forrester has learned what marketers must do in order to evolve as a species and avoid extinction. We call it Adaptive Marketing — “a flexible approach in which marketers respond quickly to their environment to align consumer and brand goals and maximize return on brand equity.”
To become adaptive marketers, it takes more than rearranging boxes on the org chart. Marketers must lead the organization with a renewed perspective. The biggest challenge is overcoming the five bad habits of traditional marketing: complacency, conformity, analysis paralysis, hands-off management, and silos of knowledge. In their place, marketers will practice the five habits of Adaptive Marketing in the diagram below.
What You Can Expect From This Report
In my report, “CMO Mandate: Adapt Or Perish: The Five Habits Of Highly Adaptive Marketers,” I provide much more detail about how CMOs and marketing leaders can lead their organizations in digital era, including:
Which of the five habits of Adaptive Marketing would you start with?
Which is the most challenging habit for you to institute?
Which of the five habits is most important for the next digital decade?