- log in
Posted by Chris McClean on September 25, 2007
I’m not usually one for ‘this-could-happen-to-you’ stories, but I’m still having trouble getting over last month’s story about grocery giant Tesco having to turn over 11 million emails to the UK’s Competition Commission for their investigation into possible anti-competitive practices against its suppliers.
Besides the sympathy headaches I have for the poor interns that have to spend the next year sifting for keywords like “monopolize”, “price gouge”, and “illegal”, I’m curious how the company is going to handle the privacy and confidentiality issues of turning over this amount of information. For example, what are the chances this will expose other data relevant to the two other investigations the Competition Commission launched against the company this summer, much less exposing personal employee information?
I’m even more curious about how Tesco enforces the promise in its corporate responsibility report that the company is “determined that everyone involved in (its) supply chain benefits from their relationship with Tesco.” If the company can demonstrate how this works, it’s good news for the Commission... and certainly much easier on those poor interns.
Search Forrester's Blogs
Lead BT Transformation
Develop customer-obsessed strategies to drive growth »
Forrester's CX Index
Predict how actions to improve CX will affect revenue performance.
Measure the customer experiences that matter most »