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Posted by Cheryl McKinnon on September 25, 2013
On September 10, the US National Archives and Records Administration (NARA) hosted an interactive panel discussion to educate solution providers, vendors, and the broader records management community on an opportunity to help shape the future of records management (RM) inside government. A follow-up activity to the August 2012 Presidential Directive on RM, this panel is a call to action to software vendors, consultants, and subject matter experts who care about moving the records profession in public sector out of the “mental model” of paper.
My take? If you are a software vendor, consultant, records management practitioner, or a software developer looking for inspiration, listen to the videos. There is some important stuff there, with the US federal government demonstrating some true leadership in rethinking the oft-maligned records management software system. What does NARA want? Fresh systems, more automation, and a readiness to divorce from the construct of paper that has limited our progress in tackling e-records.
The discussion and sense of urgency here supports the trends and we’re seeing here at Forrester in this area. (See recommended reports and blog links at the bottom of this post.) Our research shows that RM programs today struggle to get consistent user adoption, align related initiatives (like RM, archiving, and eDiscovery), capture new content sources like social and mobile, and get over fear of the cloud.
NARA’s challenge to the vendor community (see Part 1 of the recording, approx. 9:45 min mark) is to become part of the sea change for how information is managed in the federal government. The challenge is big, and technical innovation is an important part of helping government more forward more quickly. An RFI has been launched to solicit input on the direction of RM in government, and capability statements are due by noon on October 4, 2013.
My key takeaways after watching the two-part presentation:
Where To Find More Information:
Download the RFI via FedBizOpps website and provide feedback on this new vision for RM. NARA’s plan is to collect this input and share it with other agencies. Or share information directly with the Presidential Records Management Directives outreach team by emailing prmd @ nara.gov using “A3.1 Vision” as the subject line.
Recommended Forrester Research (Subscription Required):
Blogs And Articles
Propelling The Profession (And The Professional) Forward – ARMA Information Management Magazine, Sept/Oct 2013 edition.
“Is Skeuomorphism Holding Back The Evolution Of Records Management?” – Forrester blog
“NARA Seeks Industry To Help Automate Records Management” – Thinking Records
“A Grand Challenge For Industry” – NARA Records Express blog
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