The Information Governance report is out! Over the last few months I've test-driven my thoughts and data with many vendors and enterprise customers via conference presentations, webinars, and one-on-one discussions. For those who have shared their thoughts with me - thank you! Forrester subscribers can access it here.
Information Governance is red hot right now, and it was time for Forrester contribute a view on how IG helps companies meet their core corporate missions. Of course, better, consistent fulfillment of compliance obligations is essential, but so are objectives such as customer service, revenue growth, and improved agility in oh-so competitive markets. IG is not just about getting rid of junk content, it is - more importantly - about instilling trust in the data and communication we use to run our businesses.
Software is not a silver bullet for information governance. Look beyond vendor hype - IG is not something to go buy so you can say your company has it. Look at IG as an evergreen corporate objective, enabled by programs, policies, people- and yes, a range of technologies.
I'm going to add to the IG definition war this week, by describing information governance as:
Why is your input important? Forrester uses this data to:
Keep our Content Management Playbook fresh and relevant. Clients who are embarking on a new or updated content initiative rely on these interconnected reports to understand the landscape, market direction and build out the business cases, continuous improvement techniques and org charts to succeed.
Track the trends and emerging use cases for ECM and archiving. We see growth-oriented enterprises using both data and content to support customer acquisition and retentention strategies, innovation programs and develop operational excellence. How are these new requirements being met?
Educate clients and non-clients alike via research, blog posts, webinars and industry presentations. This survey data helps us validate and verify where ECM and archiving markets are evolving, and help you make better investment decisions.
Please take this survey if you are a practitioner inside private or public sector, and make or influence decisions around ECM and/or archiving platforms. Survey participants will be provided with the survey results summary slide deck, if desired.
Vendors and consultants - we encourage you to circulate this survey to your clients and prospects!
Innovative organizations rely on content to make informed decisions about their customers, products, and go-to-market plans. Accurate information needs to get to the right prospect, partner or client at the right time. Large companies often have multiple content management systems, particularly in industries that grow via acquisitions. Busy information workers need to make decisions, and this can get complicated if multiple systems from multiple vendors are in place.
Standards have the potential to help organizations stay agile and responsive to change. Good standards help companies streamline routine requirements and avoid re-inventing the wheel. Bad standards get ignored, fall out of date and become barriers to innovation.
CMIS (Content Management Interoperability Services) has been a much-discussed standard in the ECM world, even before its formal ratification in 2010. In our 2013 ECM survey, just 13% of content management decision-makers put CMIS front and center as part of their strategy. What I wanted to understand:
Who is using CMIS in the real world?
How are architects using it to deliver valuable content to their busy front line workers?
How are software vendors using it to respond to their customer demands to bring content into a bigger information ecosystem?
On September 10, the US National Archives and Records Administration (NARA) hosted an interactive panel discussion to educate solution providers, vendors, and the broader records management community on an opportunity to help shape the future of records management (RM) inside government. A follow-up activity to the August 2012 Presidential Directive on RM, this panel is a call to action to software vendors, consultants, and subject matter experts who care about moving the records profession in public sector out of the “mental model” of paper.
Important links include: the agenda (PDF) and the two-part event recording, hosted on the NARA UStream External Engagement channel, and the RFI (closes October 4, 2013).
My take? If you are a software vendor, consultant, records management practitioner, or a software developer looking for inspiration, listen to the videos. There is some important stuff there, with the US federal government demonstrating some true leadership in rethinking the oft-maligned records management software system. What does NARA want? Fresh systems, more automation, and a readiness to divorce from the construct of paper that has limited our progress in tackling e-records.
The discussion and sense of urgency here supports the trends and we’re seeing here at Forrester in this area. (See recommended reports and blog links at the bottom of this post.) Our research shows that RM programs today struggle to get consistent user adoption, align related initiatives (like RM, archiving, and eDiscovery), capture new content sources like social and mobile, and get over fear of the cloud.
I'm really pleased to be working with ARMA International -- the not-for-profit industry association representing professionals in the fields of information management, records management, compliance, and library/archives. This is the fifth year that Forrester and ARMA have jointly developed a survey to take the pulse of the profession. We're interested in understanding the top challenges, trends, buying patterns, and professional development issues in this space. As the practice of records management evolves into "information governance" and a digital-first perspective, data and insights are needed to help individuals and solution providers to make this transition.
We're interested in tracking how this market has evolved over the past five years. How are records and information managers coping with rising cloud adoption? How closely is the alignment with IT decision-makers when budgets are planned and software is acquired? How are organizations keeping pace with social media records? Can't wait to see the year-over-year trends!
If you are the decision-maker for records management initatives in your organization, please help us by taking this survey before end of day Friday, July 12. If you're not the right person -- please pass along the link to your colleagues that are!
Today OASIS announced official approval of version 1.1 of the CMIS (Content Management Interoperability Services) standard. OASIS is the nonprofit, international consortium behind many of the key technology standards in areas related to information management, cloud, privacy, and security.
I’ve been keenly watching the development and adoption of CMIS since its early beginnings in 2006 as an idea incubated by the AIIM iECM standards committee, and then moved to the stewardship of OASIS in 2008, once a critical mass of major vendor support had coalesced. Interoperability has always been an important requirement for ECM systems, not only because most large organizations have multiple systems, often from different vendors, but because business content needs to move, flow, and be accessible to many other essential line-of-business applications.
Interoperability is also finding renewed purpose as content management moves to the cloud, and content must be accessible to users, devices, and apps regardless of whether it is stored on-premises or in a hosted repository. According to the OASIS press release, “CMIS frees content trapped in traditional ‘content silos’ and facilitates ‘content in the cloud’ and mobile computing.”
A few weeks ago I read a blog post by Seth Godin and it hit me like a ton of bricks: Records management is a skeuomorph. I confess, I had never heard of the term “skeuomorphism” until just a few months ago. I learned the word via blogs and tech articles discussing design trends in mobile.
What is a skeuomorph? A simple definition (courtesy of academic George Basalla, via Wikipedia) is “an element of design or structure that serves little or no purpose in the artifact fashioned from the new material but was essential to the object made from the original material.”
In other words, every time we pick up an iPad and download our digital “book” on an electronic “shelf” painted with virtual wood stain – we are engaging with a skeuomorph – like this one:
Since joining Forrester this year, I’ve had the opportunity to get briefed on the RM offerings of many ECM and information governance vendors, and with just a few exceptions, there are some unmistakable common threads I see across products. Top of that list? A user experience that has lifted the paradigm of paper and plopped it on top of an electronic records repository.