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Posted by Charlie Dai on December 11, 2012
Insufficient flexibility for business customization, poor ease of use, and long implementation have become major complaints about SAP’s core products by many SAP clients in China. Despite SAP’s wide adoption by large enterprises in China, including Nongfu Spring (the first one in APAC using HANA — in-memory computing platform — in production) and Sinopec (ranked No. 5 in Fortune 500 in 2012), these client issues are problems for SAP for its continued expansion into the China market. SAP uses its SAP Labs network across the globe to deliver local market-oriented solutions for different geographies. In my recent visit to SAP Labs China, one of the four hub labs that drive corporate product strategy and execution of global projects, I found that SAP is taking the right steps to integrate local requirements and deliver product capabilities that address the above issues:
Although SAP is taking the right path, it still should:
SAP clients in China should identify the gap between their requirements and SAP’s offerings, escalate these business requirements to SAP, and work closely with SAP by sharing business insights. Finally, recognize that a pure SAP solution may never have the flexibility to address your unique needs, so you should choose the right workaround, such as using a business process management suite (BPMS) to extend SAP when necessary.
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