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Posted by Catherine Graeber on May 7, 2013
Rising digital customer expectations advances in technology, and continued digital disruption threats from outside the industry will change the game for banks and credit unions. 2013 will be a pivotal year for eBusiness and channel strategy executives to start planning for the next generation of digital banking to both stay relevant to digital customers and thwart disruptors determined to take over those customer relationships.
In my new report, titled "Trends 2013: Five Trends Shaping The Next Generation Of North American Digital Banking," I explore the trends that will power next generation of services that are simple, ubiquitous, empowering, and reassuring. Here are the key takeaways:
For details on the five trends shaping the next generation of North American Digital Banking, I encourage you to check out my recent report here. I’d love to hear about your ideas on planning for next generation solutions.
Follow me on Twitter @CathyGraeber for my take on the digital world of financial services.