The mobile channel is increasingly relevant in business strategies, application architectures and applications of financial services firms. Consequently, we are all aware that the headline represents a strong exaggeration. So, why this statement? Is there any substance in it that application architects, application developers, and enterprise architects need to consider? Interactions with a number of banks indicate that the answer is yes.
As an analyst at Forrester I always look forward to December - not because it's the end of the year or that I have the balance of my vacation days to use up (best laid plans...); December is when we usually get a fresh batch of data from Forrester's annual Enterprise And SMB Software Survey. Each year our team gets to place a few questions into this comprehensive questionnaire, and IT decision makers who have organizational responsibility for custom software development give us some insight into what their shops are doing.
I want to develop a Web application - a really good Web app. The kind of Web app that will make me so rich that I can buy an $9.4 million co-op over looking Central Park, a Yacht registered in Monaco, and hire an architect to build my dream-house west of Boston that is a combo of Buckminster Fuller, FLW, and MTV cribs.
My question to my readers is this: are MROCs the next big thing in market research, and will they eventually take measurable share form traditional qualitative research?
It is an old story.
A new mode of research comes along, and the existing research world gives it a giant raspberry.
It happened when phone pushed out face-to-face interviews for quant in the US in the 70's (What about selection bias! It can't possibly be as projectable!). It happened in the late 90's and early 2000's with online panels (What about selection bias?! What about professional survey takers?! What about response bias and poorly constructed panels?!).
Recently, I was on a call where a senior executive wondered whether or not kids entering the workforce in the next 5 years can write complete sentences now that everyone texts. For me, this is another example in an old story: fear (and some loathing) of Gen Y’s entrance into the workplace. And frankly, as a 20-something, I think a lot of it is unfounded.
At no time is this fear more clear than when the conversation turns to approaches and technologies related to collaboration and Web 2.0 – areas that I cover for vendor strategy professionals. At this point I think I’ve heard it all. “Gen Y is bringing in unsecure consumer technology!” “We have to adopt wikis and social networks to recruit college graduates!” “Email is dead because the kids don’t use it!” Being a good sport about this, I’ve tried to shrug it off as the typical complaining one generation does about its kids. But the longer I cover this space, the more I believe this isn’t going away for two reasons: