— How To Communicate SLAs In The Cloud?

Stefan Ried

Today Informatica announced the availability of a trust site similar to what other major cloud platforms like ( and NetSuite (with its availability status) have done before.

Informatica also added more enterprise-level connectivity and a 24x7 support to its cloud offering, thus making it more enterprise ready than ever.

Let’s have a look at these sites for a minute and analyze the value of this new way of communicating availability:






It actually looks like the industry is moving away from the traditional service-level agreement (SLA) communication, with its well-defined statistical availability number of 99.9%, 99.995%, etc. I believe that this makes a lot of sense for most cloud computing platforms in the SaaS and PaaS category, as I noted in my recent blog on cloud computing taxonomy

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