Cyber Breach Crisis For Mobile Operator Vodafone Has Implications For The Broader Telco Industry

Dan Bieler

by Dan Bieler and Ed Ferrara

Mobile Operator Vodafone Is In The Midst Of A Security Breach Crisis

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Pricing Can Make Or Break The Customer Experience: Find The Issues That Drive Away Your Customers!

Maxie Schmidt-Subramanian

Pricing matters when it comes to your customers' experiences and loyalty! You are not quite sure? Let's do a short quiz:

Have you ever:

  • Left a rental car counter flabbergasted by the final price?
  • Given up on finding a new mobile phone plan when the sheer number of options obscured the best choice?
  • Checked your latest bank statement only to find an unexpected new fee?
  • Squeezed into a middle airplane seat because the alternative meant shelling out $20 for a preferred seat assignment?
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Security and Operations Have More In Common Than You Think

Glenn O'Donnell

There is growing evidence of a harmonic convergence of Infrastructure and Operations (I&O) with Security and it is hardly an accident. We often view them as separate worlds, but it’s obvious that they have more in common than they have differences. I live in the I&O team here at Forrester, but I get pulled into many discussions that would be classified as “security” topics. Examples include compliance analysis of configuration data and process discipline to prevent mistakes. Similarly, our Security analysts get pulled into process discussions and other topics that encroach into Operations territory. This is as it should be.

Some examples of where common DNA between I&O and Security can benefit you and your organization are:

  • Gain economic benefit by cross-pollinating skills, tools, and organizational entities
  • Improve service quality AND security with the same actions and strategies
  • Learn where the two SHOULD remain separate
  • Combine operational NOC and security SOC monitoring into a unified command center
  • Develop a plan and the economic and political justifications for intelligent combinations
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