4 Must do's for continuous business innovation: identify improvements, Implement change, Deliver results, Measure impact.

Diego Lo Giudice

The modern business world echoes with the sound of time-tested business models being shattered by digital upstarts, while the rate of disruption is accelerating. Organizations that will win in this world must hone their ability to deliver high-value experiences, based on high quality software with very short refresh cycles. Customers are driving this shift; every experience raises their expectations and their choices are no longer limited. Like trust, loyalty takes years to build and only a moment to lose. The threat is existential: Organizations need to drive innovation and disrupt their competitors or they will cease to exist.  

The Mordern Application Delivery (MAD) strategy document of the MAD playbook that my colleague Kurt Bitner and I are co-leading, has a wealth of research to help transform IT led organizations in Technology Management ones where BT leads over IT to achieve high levels of continuous business innovation to win, serve and retain customers.

In talking to hundreds of vendors, system integrators and end user clients that develop, test and deliver software and application every day we've come to realize that:

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4 Must do's for continuous business innovation: identify improvements, Implement change, Deliver Results, Measure Impact.

Diego Lo Giudice

The modern business world echoes with the sound of time-tested business models being shattered by digital upstarts, while the rate of disruption is accelerating. Organizations that will win in this world must hone their ability to deliver high-value experiences, based on high quality software with very short refresh cycles. Customers are driving this shift; every experience raises their expectations and their choices are no longer limited. Like trust, loyalty takes years to build and only a moment to lose. The threat is existential: Organizations need to drive innovation and disrupt their competitors or they will cease to exist.  

The Mordern Application Delivery (MAD) strategy document of the MAD playbook that my colleague Kurt Bitner and I are co-leading, has a wealth of research to help transform IT led organizations in Technology Management ones where BT leads over IT to achieve high levels of continuous business innovation to win, serve and retain customers.

In talking to hundreds of vendors, system integrators and end user clients that develop, test and deliver software and application every day we've come to realize that:

Read more

4 Must do's for continuous business innovation: identify improvements, Implement change, Deliver Results, Measure Impact.

Diego Lo Giudice

The modern business world echoes with the sound of time-tested business models being shattered by digital upstarts, while the rate of disruption is accelerating. Organizations that will win in this world must hone their ability to deliver high-value experiences, based on high quality software with very short refresh cycles. Customers are driving this shift; every experience raises their expectations and their choices are no longer limited. Like trust, loyalty takes years to build and only a moment to lose. The threat is existential: Organizations need to drive innovation and disrupt their competitors or they will cease to exist.  

The Mordern Application Delivery (MAD) strategy document of the MAD playbook that my colleague Kurt Bitner and I are co-leading, has a wealth of research to help transform IT led organizations in Technology Management ones where BT leads over IT to achieve high levels of continuous business innovation to win, serve and retain customers.

In talking to hundreds of vendors, system integrators and end user clients that develop, test and deliver software and application every day we've come to realize that:

Read more

4 Must do's for continuous business innovation: identify improvements, Implement change, Deliver Results, Measure Impact.

Diego Lo Giudice

The modern business world echoes with the sound of time-tested business models being shattered by digital upstarts, while the rate of disruption is accelerating. Organizations that will win in this world must hone their ability to deliver high-value experiences, based on high quality software with very short refresh cycles. Customers are driving this shift; every experience raises their expectations and their choices are no longer limited. Like trust, loyalty takes years to build and only a moment to lose. The threat is existential: Organizations need to drive innovation and disrupt their competitors or they will cease to exist.  

The Mordern Application Delivery (MAD) strategy document of the MAD playbook that my colleague Kurt Bitner and I are co-leading, has a wealth of research to help transform IT led organizations in Technology Management ones where BT leads over IT to achieve high levels of continuous business innovation to win, serve and retain customers.

In talking to hundreds of vendors, system integrators and end user clients that develop, test and deliver software and application every day we've come to realize that:

Read more

SingTel Should Appeal To OTT Players, Not Regulators

Clement Teo

At Mobile World Congress 2014 in Barcelona, SingTel CEO Chua Sock Koong was reported as “call[ing] on Australian regulators to give carriers like Optus the right to charge rivals WhatsApp and Skype for use of their networks or risk a major decline in network investment.”

With the telecommunications industry unable to monetize over-the-top (OTT) traffic, telcos will struggle to find the funding they need to improve their infrastructure — meaning that network quality could deteriorate. Chua did concede that telcos should work toward partnering with OTT players.

What It Means

SingTel’s argument runs over familiar ground, similar to the ongoing net neutrality debate in the US. My colleagues suggest that telcos will offer tiered access at tiered pricing to OTT players in the future, charging higher prices for better connection speeds and greater data traffic. While I don’t doubt this, price-sensitive Asia may be a harder nut to crack; telcos here run the risk of customer churn by raising service prices.

Aside from speeding up its rate of service innovation, SingTel should:

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